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Oracle 1z0-1064-22 Exam Syllabus Topics:

Topic	Details
Topic 1	Create and Configure a DCS Application Advanced Configuration, Integration and Analytics
Topic 2	Describe DCS enablement activities (profiles, roles, authentication) Implement an SR assignment mapping
Topic 3	Service Request (SR) Management Set up SR creation and handling
Topic 4	Describe common SR processing activities Identify mechanisms of B2B Service customization
Topic 5	Describe Analytics concepts (infolets, subject areas, queries) Identify KM enablement activities (products categories, security, features)
Topic 6	Explain B2B service integration architecture and mechanisms Describe the B2B Service security model
Topic 7	Perform Email set up a-ctivities (inbound setup, outbound setup, templates) Describe DCS architecture components (themes, templates, pages)
Topic 8	Configure a Service Request Category Describe DCS components (products, contact, KM, SR creator, admin)

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Oracle B2B Service 2022 Implementation Professional Sample Questions (Q45-Q50):

NEW QUESTION # 45
You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

• A. Duration
• B. Available
• C. Start/Stop
• D. Interval
• E. Time Period

Answer: A
NEW QUESTION # 46
Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

• A. In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.
• B. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
• C. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
• D. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.

Answer: C
NEW QUESTION # 47
When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

• A. 2,4,3,1
• B. 1,2,3,4
• C. 1,3,2,4
• D. 3,2,4,1

Answer: B
NEW QUESTION # 48
Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

• A. Manage Service Request Severities
• B. Manage Service Request Status Values
• C. Manage Service Request Categories
• D. Manage Service Request Queue
• E. Manage Service Request Resolutions
• F. Manage Service Request Products

Answer: B,C,D,F
NEW QUESTION # 49
What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

• A. Add product ID(s) to the database component.
• B. Configure products groups and product items in Engagement Cloud.
• C. Add the Product object to your DCS application.
• D. Add images as the product image will not be pulled from Engagement Cloud.

Answer: A,B,C
NEW QUESTION # 50
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