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Oracle Field Service 2022 Implementation Professional Sample Questions (Q21-Q26):

NEW QUESTION # 21
Your customer has technicians in the field and at times they need to move an activity to another technician using Collaboration.
How do you enable this functionality for your customer?

• A. Enable the "Allow activity reschedule / move to non-scheduled pool" for the "Technician" User Type.
• B. Enable the 'Allow activity move via chat" for the "Technician" User Type.
• C. Enable the "Allow activity move from non-scheduled pool to scheduled one" for the "Technician" User Type.
• D. Enable the "Allow inventory move via chat" for the "Technician" User Type.

Answer: A Explanation:
Reference https://docs.oracle.com/cloud/august2015/servicecs_gs/FAUTY/FAUTY.pdf (19)
NEW QUESTION # 22
A Company has a policy that "Gas Leak" and "Repair" Activity Types must be scheduled immediately to the nearest field resource.
In addition, the company needs to ensure that the system routes gas leaks with a higher priority than repairs.
What configuration must be used to support this requirement?

• A. Set a message step that updates the Resource ID property on the activity with the ID of the closest resource to the job when the activity is added to the bucket.
• B. Set the Activity Priority in the Business Rules screen to Property = Activity Type, Urgent = Gas Leak, Repair. Set the route plan run schedule = immediately.
• C. Create a route plan with the cost of not assigning set higher for "Gas Leak" than "Repair" and set the run schedule to Run Routing = Recurrent and Interval = 1 min.
• D. Set the Activity Priority in the Business Rules screen to Property = Activity Type, Urgent = Repair, Gas Leak. Set the route plan run schedule = immediately.

Answer: B
NEW QUESTION # 23
A scheduler has created center-points for the technicians located in a regional office.
The requirement is for these technicians to predominantly stay strictly within the 5-mile radius when receiving Job assignments.
Which configuration puts the most restrictions on the radius for the technicians?

• A. Home zone radius = 5 miles with overstep weight 4
• B. Home zone radius = 5 miles with overstep weight 600
• C. Home zone radius = 5 miles with overstep weight 2000
• D. Home zone radius = 5 miles with overstep weight 9999

Answer: A
NEW QUESTION # 24
Where are permissions enabled for users to access Collaboration?

• A. the User Type configuration screen
• B. the Resource Type configuration screen
• C. the Resource Information configuration screen
• D. the Business Rules configuration screen

Answer: A Explanation:
https://docs.oracle.com/cloud/february2017/fieldservicecs_gs/FASCL/Collaboration-2.htm#FASCLConfigureUserGroupsAndHelpdesk-30EA0AD0
NEW QUESTION # 25
Your customer has received some complaints about certain resources, and that information has been recorded within their CRM system.
They want to pass this information along when activities are booked and sent to OFSC, so that it can be used as a routing constraint for any of their customer-facing Activity Types.
Which standard Activity Type features must be enabled to support this requirement?

• A. "Allow to create from incoming interface" and "Support of preferred resources"
• B. "Allow Mass Activities" and "Support of preferred resources"
• C. "Allow to create from incoming interface" and "Allow move between resources"
• D. "Allow creation in buckets" and "Allow move between resources"

Answer: D
NEW QUESTION # 26
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