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Microsoft MB-910 Exam Syllabus Topics:

Topic	Details
Topic 1	Describe resource management capabilities including skills, and proficiency models Describe options for managing documents by using SharePoint Online
Topic 2	Describe Dynamics 365 Customer Service components Describe the Dynamics 365 Sales lifecycle
Topic 3	Describe the lead generation and qualification process including lead scoring Describe the lifecycle of a work order including work order creation
Topic 4	Describe cases, queues, and entitlements Describe capabilities for the Inspections feature
Topic 5	Describe project planning and resource management capabilities describe resource skills and proficiency models
Topic 6	Describe the capabilities of Dynamics 365 Customer Voice Describe how to target customers by using segments and subscription lists
Topic 7	Describe the capabilities of Dynamics 365 Customer Insights including audience insights Describe capabilities of Dynamics 365 Sales Insights
Topic 8	Describe leads and the process for qualifying leads Describe processes and tools used for forecasting sales
Topic 9	Describe inventory and asset management capabilities Describe event management features and capabilities
Topic 10	Identify common customer engagement features Describe the capabilities of LinkedIn Campaign Manager

Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions (Q36-Q41):

NEW QUESTION # 36
A company purchases Dynamics 365 Sales and Dynamics 365 Marketing. The company wants to be able to host webinars and events but is concerned about controlling costs.
You need to recommend solutions to meet the company's requirements.
Which products should you recommend? To answer, drag the appropriate products to the correct features. Each product may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer: ** Explanation:

NEW QUESTION # 37**
A company is implementing Dynamics 365 Customer Service. You need to recommend features that will meet the requirements.
Which features should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer: ** Explanation:

NEW QUESTION # 38**
A company uses Dynamics 365 Field Service.
The company uses a manual process to create and schedule work orders. The company wants to optimize scheduling and reduce assisted support costs.
You need to recommend appropriate features of Dynamics 365 Field Service to meet the requirements. Which feature should you recommend? To answer, drag the appropriate features to the correct requirements.
Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer: ** Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/rso-overview
https://docs.microsoft.com/en-us/dynamics365/field-service/connected-field-service
NEW QUESTION # 39**
A company has implemented Dynamics 365 Marketing.
You need to implement apps to meet the company's business requirements.
Which app should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer: ** Explanation:

Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/overview
https://docs.microsoft.com/en-gb/dynamics365/marketing/linkedin-lead-gen-integration
NEW QUESTION # 40**
A company uses Dynamics 365 Customer Service.
The company plans to use support queues to organize and monitor the progress of cases. Customer support agents will select cases from queues in which they are members. Agents release case items if they are not able to continue working on a case.
Which statement describes what happens when a case item is released from the queue?

• A. The case is removed from all queues.
• B. The case is removed from the agent's personal queue and returned to the original support queue.
• C. The case continues to remain in the agent's personal queue until someone else selects the item from the queue.

Answer: B Explanation:
Reference:
https://docs.microsoft.com/en-us/learn/modules/using-dynamics-365-queues-to-manage-case-workloads/4- working-with-queues
NEW QUESTION # 41
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