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Genesys PureConnect: CIC Core Certification Sample Questions (Q21-Q26):

NEW QUESTION # 21
What security property page would you choose to configure custom Client Button display, permit specific phone number Classifications, and select Queue Views accessible through Interaction Supervisor?

• A. Master Administrator
• B. Access Control
• C. Administrator Access
• D. Security Rights

Answer: B
NEW QUESTION # 22
You have a new agent starting work on Monday and have decided to use the Active Assignment method to configure the IP phone.
What is the description of the Active Assignment method?

• A. 1) Select a phone from inventory. 2) Assign the MAC address of the phone to a Managed IP Phone configuration item. The MAC address is entered either by scanning the box or manually typing it in. 3) Transport the specific phone to the correct user.
• B. 1) Transport a phone to a specific user. 2) The user uses the Provision Menu to assign the phone to the managed IP phone configuration item using user-based provisioning.
• C. 1) Transport multiple phones to a site and distribute 2) Another administrator (co-worker, partner, or subcontractor) visits each phone and does stations assignment using admin credentials (possibly credentials created for temporary use).
• D. 1) Transport a phone to a specific user. 2) Configure the phone using the phone menu.

Answer: A
NEW QUESTION # 23
You have configured your default profile and default schedule to have the functionality that you wish callers to hear when they dial in during regular business hours. Now you want to assign your main number to the default profile.
How would you assign the main number to the default profile?

• A. Check "Use this profile to process incoming calls with any of the following ANI values", then enter the number into the text box.
• B. Check "Use this profile to process incoming calls with any of the following DNIS values", then enter the number into the text box.
• C. Assign the main number in the Incoming Call Selection area of the Default Profile property window.
• D. You can't assign a number to the default profile. You must create a custom profile and assign the main number to that.

Answer: D
NEW QUESTION # 24
When new users are added to your IC system, they receive an initial password of 1234. Since this isn't their network login, you don't require that they change their password when they first log in. Recently, a disgruntled former employee, John Doe, was caught making long distance calls through the IC system. You checked to ensure that John's user account was deleted. Upon further investigation, you find that John accessed the system using a current user's extension and password that had not been changed from 1234.
What three things can you do to prevent this from happening in the future? (Choose three.)

• A. Require that passwords be at least 4 digits long.
• B. Force new users to change their password the first time they log in
• C. Disconnect the remote access cable.
• D. Implement a more secure Password Policy which requires a minimum of 8 digits and meets other security need of the company.
• E. Randomly generate initial passwords for new users

Answer: B,D,E
NEW QUESTION # 25
You are coaching a new IC System Administrator regarding the IC functions and ways to ensure that the system is performing optimally. The new administrator asks if the system has a way to automatically notify someone if any system metrics dip below a certain threshold, reach a certain threshold, or rise above a certain threshold.
What CIC utility can be configured to send these automatic notifications?

• A. System Manager
• B. IC Business Manager
• C. Event Viewer
• D. Interaction Administrator

Answer: B
NEW QUESTION # 26
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