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Topic Areas | Topic Details, Courses, Books |
---|---|
Master Data Management 8% - 12% | Explain all the components of Master Data Managment and know how the data model is used within SAP Fiend Service Management. |
Integrations < 8% | Explain the basic concepts of integration between SAP Fiend Service Management and other products and end to end process flow |
Business Rules < 8% | Know the advantages of using business rules and how to use them along with some use cases. |
SAP Field Services Management and SAP Service Cloud < 8% | Describe how SAP Fiend Service Management fits into SAP Service Cloud and basic functionalities of SAP Field Service Management. |
Customer Self Services via Core Now < 8% | Explain the entire end to end execution steps starting from consumer self-service to generate a service call and executing on it. |
Mobile SAP Field Service Management application > 12% | Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call. |
Workforce management > 12% | Outline the features of Workforce Managment and know how to create and assign a service call. |
Administration: Permissions and Configurations 8% - 12% | Know the basic features of administartion modules and where to access company settings, business rules and permission settings. |
Crowd Workforce < 8% | Explain the basic concept of Crowd service and the benefits it brings into SAP Fiend Service Management. |
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Level: | Associate |
Duration: | 180 mins |
Cut Score: | 61% |
Sample Questions: | SAP CC4H52002 Exam Sample Question |
Exam: | 80 questions |
NEW QUESTION # 14
You are an administrator responsible for maintaining settings at account and company level. Which of the following settings would you maintain in company level? Note: There are 2 correct answers to this question.
Answer: C,D
NEW QUESTION # 15
Which of the following activities are carried out by a crowd owner within the Single Tenant Crowd Service?
Note: There are 3 correct answers to this question.
Answer: A,C,D
NEW QUESTION # 16
How can you create a service call in SAP Field Service management? Note: There are 3 correct answers to this question.
Answer: A,B,D
NEW QUESTION # 17
What object can you use to create absence and reservation types for a technician in the planning board?
Choose the correct answer.
Answer: A
NEW QUESTION # 18
Which of the following is a mandatory field when you create a Smartform template?
Answer: D
NEW QUESTION # 19
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