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SAP CC4H52002 Certification Exam Topics:

Topic Areas Topic Details, Courses, Books
Master Data Management 8% - 12% Explain all the components of Master Data Managment and know how the data model is used within SAP Fiend Service Management.

Integrations < 8% Explain the basic concepts of integration between SAP Fiend Service Management and other products and end to end process flow

Business Rules < 8% Know the advantages of using business rules and how to use them along with some use cases.

SAP Field Services Management and SAP Service Cloud < 8% Describe how SAP Fiend Service Management fits into SAP Service Cloud and basic functionalities of SAP Field Service Management.

Customer Self Services via Core Now < 8% Explain the entire end to end execution steps starting from consumer self-service to generate a service call and executing on it.

Mobile SAP Field Service Management application > 12% Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call.

Workforce management > 12% Outline the features of Workforce Managment and know how to create and assign a service call.

Administration: Permissions and Configurations 8% - 12% Know the basic features of administartion modules and where to access company settings, business rules and permission settings.

Crowd Workforce < 8% Explain the basic concept of Crowd service and the benefits it brings into SAP Fiend Service Management.


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CC4H52002 Exam Certification Details:

Level: Associate
Duration: 180 mins
Cut Score: 61%
Sample Questions: SAP CC4H52002 Exam Sample Question
Exam: 80 questions

SAP Certified Application Associate - SAP Field Service Management 2005 Sample Questions (Q14-Q19):

NEW QUESTION # 14
You are an administrator responsible for maintaining settings at account and company level. Which of the following settings would you maintain in company level? Note: There are 2 correct answers to this question.

  • A. User Groups
  • B. Password Policy
  • C. Business Rules
  • D. Screen Configurations

Answer: C,D
NEW QUESTION # 15
Which of the following activities are carried out by a crowd owner within the Single Tenant Crowd Service?
Note: There are 3 correct answers to this question.

  • A. Register a partner company.
  • B. Accept an assignment.
  • C. Review company certificates.
  • D. Approve technician skills.
  • E. Review and close assignments.

Answer: A,C,D
NEW QUESTION # 16
How can you create a service call in SAP Field Service management? Note: There are 3 correct answers to this question.

  • A. Automatically Via the cloud connector from an SAP ERP On-premise system
  • B. Automatically when submitting a new service call from the Self-Service Portal
  • C. Manually in the Web Application with in the master data
  • D. Manually in Web Application within Planning and dispatching
  • E. Automatically via the cloud connector from an SAP CRM on-premise system

Answer: A,B,D
NEW QUESTION # 17
What object can you use to create absence and reservation types for a technician in the planning board?
Choose the correct answer.

  • A. Time Slots
  • B. Activity
  • C. Service Contract
  • D. Service Call

Answer: A
NEW QUESTION # 18
Which of the following is a mandatory field when you create a Smartform template?

  • A. Version
  • B. Label
  • C. Description
  • D. Category

Answer: D
NEW QUESTION # 19
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