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Cisco Advanced Administration and Reporting of Contact Center Enterprise Sample Questions (Q30-Q35):

NEW QUESTION # 30
Refer to the exhibit.

While a Whisper Announcement call is being troubleshooted, the Cisco Unified Contact Center Enterprise Peripheral Gateway PIM log is captured. Which option describes what the log file indicates?

• A. The agent PIM gets notification that the Whisper Announcement is done and sends the established event to the agent.
• B. The VRU PIM gets notification that the Whisper Announcement is done and sends the established event to the agent.
• C. The VRU PIM gets notification that the Whisper Announcement is done and sends the established event to OPC.
• D. The agent PIM gets notification that the Whisper Announcement is done and sends the established event to the caller.
• E. The MR PIM gets notification that the Whisper Announcement is done and sends the established event to the OPC.

Answer: A
NEW QUESTION # 31
In a Cisco Unified Contact Center Enterprise deployment, callers report intermittent voice-quality issues. What might cause this problem?

• A. The Cisco voice gateways have too few trunks to accept the inbound calls.
• B. The system has too few DSP transcoding resources to support all the calls across the WAN.
• C. A different voice codec is used by the caller and the agent.
• D. The Cisco Finesse is locking up because of a virus.
• E. Cisco Unified Communications Manager has too few conference bridge resources.

Answer: B
NEW QUESTION # 32
Which two options are needed in the Cisco Finesse Platform installation wizard? (Choose two.)

• A. preconfigured domain name server and have set up forward and reverse DNS
• B. Cisco Finesse HTTPS redirect enabled
• C. access to a Network Time Protocol server
• D. HTTPS redirect disabled
• E. AWDB database configured and online
• F. access to the Internet

Answer: A,C
NEW QUESTION # 33
Refer to the exhibit.

Four calls enter the script in the exhibit but are queued due to no agents being available. Assume that the calls are equally distributed across the A, B, C, and D path in that order using the % Allocation Node and that the Queue to Skill Group Node priority is left at its default setting. Which call is answered first?

• A. The call that traversed through the C path.
• B. The call that traversed through the B path.
• C. The call that traversed through the D path.
• D. The call that traversed through the A path.

Answer: D
NEW QUESTION # 34
Cisco Unified Contact Center Enterprise is deployed with Cisco Finesse and you make changes to CTI Server, Contact Center Enterprise Administration, or cluster settings. Which service must be restarted for changes to take effect?

• A. Cisco Dirsync
• B. Cisco Tomcat
• C. Cisco DB
• D. System Application Agent
• E. Cluster Manager

Answer: B
NEW QUESTION # 35
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