If you are facing an issue in connectivity in your JBL bluetooth device then there are many possible causes that are preventing you from pairing JBL earbuds with your device. Some of them are given below you can figure out the problem with your device: The Connecting device is not compatible with JBL earbuds. Earbud’s software issue. Sound drivers are not updated on your Windows or Mac. Bluetooth has created some caches, and more.