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NEW QUESTION 31 What is the purpose of the 'information security management' practice?

• A. To plan and manage the full lifecycle of all IT assets
• B. To ensure that accurate and reliable information about the configuration of services is available when and where it is needed
• C. To observe services and service components
• D. To protect the information needed by the organization to conduct its business

Answer: D   NEW QUESTION 32 Which should be handled by 'service request management'?

• A. A request to provide a laptop
• B. A request to implement a security patch
• C. A request to resolve an error in a service
• D. A request to change a target in a service level agreement

Answer: B Explanation: Explanation/Reference: https://www.atlassian.com/itsm/service-request-management   NEW QUESTION 33 What impact does automation have on a service desk?

• A. Increased phone contact and a reduced ability to focus on user experience
• B. Less low level work and a greater ability to focus on user experience
• C. Ability to work from multiple locations, geographically dispersed
• D. Ability to work from a single centralised location

Answer: B   NEW QUESTION 34 Which statement about change authorities is CORRECT?

• A. Change authorities are only required for authorizing normal changes
• B. Change authorities are assigned when each change is deployed
• C. Change authorities are only required for authorizing emergency changes
• D. Change authorities are assigned for each type of change and change model

Answer: D   NEW QUESTION 35 Which is part of the value proposition of a service?

• A. Risks imposed on the consumer by the service
• B. Costs removed from the consumer by the service
• C. Costs imposed on the consumer by the service
• D. Outputs of the service received by the consumer

Answer: B   NEW QUESTION 36 ...... P.S. Free 2023 ITIL ITIL-4-Foundation dumps are available on Google Drive shared by ValidDumps: https://drive.google.com/open?id=1YWmDGW3DR3hTsfBFYOsQRLErzmcM7TC2