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NEW QUESTION 45 Which one of the following usability findings, on a website that sells train tickets, indicates a problem with satisfaction?

• A. All users were able to purchase return tickets from Oxford to London very quickly
• B. Only 2 out of 12 users were able to figure out how to obtain a refund for a ticket that they had purchased previously
• C. Users with limited vision spent a lot of time reading the tiny fonts used on the website
• D. Users liked the modern look of the website
• E. When asked to purchase tickets to Worcester, about 25% of the users gave up because they were unable to spell Worcester correctly and the search for station names was not error tolerant
• F. Users spontaneously said that they considered the animated ads that appear in the right-hand side of most pages annoying

Answer: F Explanation: Explanation Satisfaction The extent to which the user's physical, cognitive and emotional responses that result from the use of an interactive system meet the user's needs and expectations. Notes: 1. Effectiveness and efficiency may influence satisfaction. For example, low effectiveness or low efficiency may lead to low satisfaction. Satisfaction may influence effectiveness and efficiency. For example, frustration may cause users to quit a task, which influences effectiveness. 2. Satisfaction is often measured using a questionnaire. See the examples in the definition of questionnaire. 3. The difference between satisfaction and user experience is that satisfaction results from use, while user experience results from discovering, adopting and using the interactive system, through to final use and recollections of use. In addition, user experience can be influenced by more than just use, for example brand image, price and opinion of others, but it is still related to actual or imagined use.   NEW QUESTION 46 Select the three types of usability evaluation:

• A. user survey
• B. persona matching E, GUI testing
• C. user interview
• D. usability test
• E. usability inspection

Answer: A,D,E Explanation: Explanation Usability evaluation A process through which information about the usability of an interactive system is gathered in order to improve the interactive system (known as formative usability evaluation) or to assess the merit or worth of an interactive system (known as summative usability evaluation).   NEW QUESTION 47 Which three of the following deliverables are created during the activity "Understand and specify the context of use"?

• A. As-is scenarios
• B. Description of the context of use
• C. Personas
• D. User requirements
• E. Low-fidelity prototype
• F. User needs

Answer: A,B,C Explanation: Explanation Context of use = A combination of users, goals, tasks, resources, and environments. The purpose of "Analysis: understand and specify the context of use" is to understand and describe who the users are, what they do, what problems they have, and what their needs are, with respect to the planned interactive system. To understand users and their needs, we can observe users performing tasks, interview users and conduct focus groups. The context of use is described in user group profiles and personas (who are the users), as-is scenarios (how do users currently do tasks), task models (details about what the tasks are) and user journey maps (how users interact with the interactive system and the organisation providing it)   NEW QUESTION 48 ...... P.S. Free & New CPUX-F dumps are available on Google Drive shared by Lead2Passed: https://drive.google.com/open?id=1grmkPBIDfPHUiZD_kMBccaXNk8udF2yx