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NEW QUESTION 53 Sales engineer needs visibility to list field edits, emails, case comments, and related objects on ONE page. How can this be achieved?

• A. Custom Visual force page
• B. Customer view of case tab
• C. Custom report
• D. Customrelated list

Answer: A   NEW QUESTION 54 What is a benefit of a customercommunity? Choose 2 answers.

• A. Reduces incoming call volume
• B. Eliminates the need to track service level agreements
• C. Enables customers to log inquires without contacting an agent
• D. Eliminates the need for support agents

Answer: A,C   NEW QUESTION 55 Which method can be used to route social media inquiries with Salesforce using Salesforce for Twitter and Facebook?

• A. Use the routing queues provided with Salesforce for Twitter and Facebook
• B. Enable social profile and add assignment rules to the case object
• C. Enable social profile andadd workflow rules to the contact object
• D. Use Twitter-to-Case and add workflow rules to the case object

Answer: B   NEW QUESTION 56 Universal Containers has created Permission Sets granting access to objects and fields in one of its sandboxes. How should a consultant deploy these Permission Sets to Production?

• A. Publish a Managed Package
• B. Create an Unmanaged Package
• C. Use a Change Set
• D. Manually re-create the Permission Sets

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