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NEW QUESTION 35 Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two )

• A. completion of customer training
• B. scheduling of Quarterly Success Review
• C. review of product roadmap
• D. confirmation of customer business outcomes
• E. agreement of key stakeholders

Answer: A,E   NEW QUESTION 36 Which statement describes the difference between customer success and customer sales?

• A. Customer sales is about selling solutions to meet business needs. Customer success is about finding product opportunities for sales as the customer utilizes their current solution.
• B. Customer sales is about getting customers to utilize their solutions to get the value they intended. Customer success is about making sure the customer deploys the solution within an effective timeline.
• C. Customer sales is about selling solutions to meet business needs. Customer success is about getting customers to utilize those solutions to get the value they intended.
• D. Customer sales is about getting customers to utilize their solutions to get the value they intended. Customer success is about expanding the customer's portfolio.

Answer: C   NEW QUESTION 37 DRAG DROP The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right. Select and Place: Answer: ** Explanation:   **NEW QUESTION 38 Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?

• A. IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.
• B. IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.
• C. The accelerated pace of innovation in the era of the Internet of Things confuses many customers. A CSM helps sales position the right technologies that will accelerate success for their business.
• D. Service organizations must evolve from a "break fix" business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption. The CSM advises and professional services team on the best services to position.

Answer: A   NEW QUESTION 39 ......