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NEW QUESTION 28 During the delivery of a security solution, adoption barriers were identified. Those barriers were addressed, and the customer's business goals are now fulfilled. The customer is pleased with their solution and shares this experience in blogs and social medi a. In which stage is the customer?

• A. Adoption
• B. Optimize
• C. Expand
• D. Advocate

Answer: D   NEW QUESTION 29 What are two examples of expand opportunities? (Choose two.)

• A. hosting an executive review
• B. increasing license count
• C. adding headcount to manage solution by the customer
• D. providing solution optimization services
• E. training on existing features

Answer: B,D   NEW QUESTION 30 Which expense is an operating expense (OPEX)?

• A. payroll
• B. software
• C. office improvements
• D. computer equipment

Answer: B   NEW QUESTION 31 You are a Customer Success Manager and have just been assigned a strategic new account. Which course of action is the best to help you prepare for the first customer introduction meeting?

• A. Build an understanding of your customer's business and market trends and priorities
• B. Engage with the account team to understand the expansion opportunities
• C. Perform a deep analysis of all the sales orders to the past 24 months
• D. Speak the internal contacts to understand the customer sentiment and outstanding escalations

Answer: A   NEW QUESTION 32 Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)

• A. confirmation of customer business outcomes
• B. completion of customer training
• C. review of product roadmap
• D. agreement of key stakeholders
• E. scheduling of Quarterly Success Review

Answer: A,E   NEW QUESTION 33 ......