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NEW QUESTION 49 Drag and Drop Question Drag and drop three valid elements of a success plan from the left to the right. Not all options are used. Answer: ** Explanation:   **NEW QUESTION 50 A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?

• A. No action is needed because the customer will probably renew and you can address the issue after the renewal
• B. Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue
• C. Make the renewals manager aware that the one solution is not fully implemented but the other two are fine
• D. Contact the services team and request that they reach out to the customer to address the solution

Answer: B   NEW QUESTION 51 What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?

• A. capability gap
• B. financial gap
• C. organizational gap
• D. consumption gap

Answer: D Explanation: Explanation/Reference: https://www.customersuccessmanager.com/blogs/the-consumption-gap   NEW QUESTION 52 Which two actions are critical when communicating with executives? (Choose two).

• A. Focus on technical details.
• B. Focus on the value achieved.
• C. Keep services as a primary topic.
• D. Incorporate the sales team's plan.
• E. Target executive priorities

Answer: B,D   NEW QUESTION 53 Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. Which adoption barrier will the customer encounter?

• A. cost barrier
• B. product barrier
• C. cultural barrier
• D. technical barrier

Answer: D   NEW QUESTION 54 ......