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NEW QUESTION 51 Which core Contact Center component manages functions such as the logic for call processing, call treatment, call handling, call presentation and the accumulation of data into historical and real-time databases?

• A. Contact Center Manager Server (CCMS)
• B. Contact Center Manager Administration (CCMA)
• C. Contact Center Multimedia (CCMM)
• D. Communication Control Toolkit (CCT)

Answer: A   NEW QUESTION 52 Which three components of Email Manager work together to retrieve, determine routing, and respond to email messages sent to the contact center? (Choose three.)

• A. The Inbound Mail Handler
• B. The Outbound Message Handler
• C. The Inbound Message Handler
• D. The External Message Handler
• E. Open Queue Engine
• F. The Rules Engine

Answer: A,C,E   NEW QUESTION 53 When performing a database restore, Avaya Aura Contact Center (AACC) services must be shut-down before starting the restore. How are these services shut-down?

• A. The database utility performs the shut-down automatically.
• B. Use the Windows Services utility to manually shut-down the services.
• C. Use the Stop Shadowing command on the SMMC System Tray to manually shut-down the services.
• D. Use the System Control and Monitor utility to manually shut-down the services.

Answer: C   NEW QUESTION 54 ......