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NEW QUESTION 38 What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

• A. Add product ID(s) to the database component.
• B. Configure products groups and product items in Engagement Cloud.
• C. Add images as the product image will not be pulled from Engagement Cloud.
• D. Add the Product object to your DCS application.

Answer: A,B,D   NEW QUESTION 39 You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

• A. Interval
• B. Available
• C. Duration
• D. Start/Stop
• E. Time Period

Answer: C   NEW QUESTION 40 Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received. What is the problem?

• A. The configured frequency to retrieve emails is too long.
• B. Incoming messages have a custom filter.
• C. An administrator needs to set the profile option SVCEMAILPROCESSUNKNOWNCUST to Y and schedule the process.
• D. Incorrect configuration of the inbound profile option: SVCINBOUNDEMAILMAXATTACH_SIZE.

Answer: B   NEW QUESTION 41 Which two actions can you take when using Application Composer to create a new Trouble Ticket object?

• A. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
• B. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
• C. You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
• D. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.

Answer: B,C   NEW QUESTION 42 What should you do to enable Password Reset in Digital Customer Service (DCS)?

• A. Add the Password Reset component to your DCS application.
• B. Obtain the Change Password Link and add it to your DCS page.
• C. Instruct users that they can only change their password by chatting with an agent.
• D. Enable the "Password Reset" option in the User Administration component.

Answer: B   NEW QUESTION 43 ......