Hi. You probably know that Uber is constantly making changes to its work to improve its services for both drivers and passengers. The ability to do multiple tasks at the same time and get work done while traveling without worrying about driving is very attractive. One of the steps for Uber to improve their performance would be Here's the ability to chat in their app. I figured it out by reading the article https://uber.pissedconsumer.com/review.html . Indeed, a live chat in an app with customer support would be great. Sometimes you have a quick question or need, but then you need to fill out a support ticket and wait for a response. If they had on-demand customer service, it would be a huge improvement that many users would appreciate.