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We know that insurance companies are not known for their generous and fair treatment of patients and physicians. We also know that they love to deny claims just as much as we love to see them pay up every last cent. If you’re looking for a new billing company, or perhaps hiring one for the first time, these tips will ensure your business runs smoothly.
1) Make sure all employees are certified in medical billing
While certification is not legally required, it’s the best way to guarantee that your staff knows what they are doing. It can take years of studying before an individual is ready for the certification exam, so make sure you hire only those who have spent enough time under their belt before allowing them access to billing codes and insurance plans. It’s just common sense, and we at P&D Medical Billing believe in that sort of thing!
2) Perfect your documentation
This is arguably the most important part of billing, and it cannot be stressed enough how critical good documentation is to secure reimbursement. When you hire a new physician or two, make sure they know what “perfecting” documentation means before allowing them access to medical records. The last thing you want is for someone to blame your company for submission errors when their own handling of the paperwork was lacking.
3) Train employees on best practices
We understand that many billing companies simply cut corners by training their employees with quick seminars about claims procedures rather than ensuring every individual has gone through a rigorous training process. If you truly want to impress your clients and maximize reimbursement rates, take the time to break down every little detail of your billing system and include the nuances of insurance plans in your training.