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Salesforce User-Experience-Designer Exam Syllabus Topics:

Topic	Details
Topic 1	Determine how to incorporate human-centered design into a customer solution Describe testing techniques needed for optimal user experiences
Topic 2	Determine out-of-the-box design and configuration consistent with the look and feel of Lightning Experience Determine which research methodology and tools should be used to design a solution
Topic 3	Given a scenario, utilize SLDS to create new and customized component functionality Given a scenario, identify which UX method should be used to define a user experience
Topic 4	Given a scenario, describe declarative features that improve user efficiency over a series of steps Describe key Salesforce UX personas and which processes they normally do
Topic 5	Describe declarative features that improve information presentation, hierarchy, and architecture in static experiences Describe how core Salesforce objects function
Topic 6	Demonstrate how to gather requirements and plan strategy given current user experiences Describe the impact of corporate branding and styling

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Salesforce Certified User Experience Designer Sample Questions (Q99-Q104):

NEW QUESTION # 99
Cloud Kicks (CK) wants to display contact information, including avatar, name, and title, for people who are related to a customer on a Record page. However, title space is available.
Which standard component's design should be used given CK's constraints?

• A. Tree Grid
• B. Table
• C. Interactive Cards
• D. Tiles

Answer: C Explanation:
Explanation
Interactive cards are compact components that can display information such as avatars, names, and titles in an organized way. Additionally, Interactive Cards are designed to be responsive and can be used to display information on smaller screens, such as mobile devices, without taking up too much space. This makes them ideal for CK's use case, as they can display all of the required information within the limited title space. For more information, see the Salesforce Lightning Design System documentation (https://lightningdesignsystem.com/components/cards/#interactive-cards).
NEW QUESTION # 100
A UX designer wants to quickly mock up salesforce user interface experiences using a collection of prebuilt components. The designers needed salesforce lighting design systems(SLDS) resources for their designs and prototypes such as base components tokens and designs patterns Which tool or installation should best support their needs?

• A. sketch plugin
• B. Lighting design systems zip
• C. SLDS validator
• D. lighting design systems unmanaged package

Answer: A
NEW QUESTION # 101
A UX Designer is creating a customer support site in Experience Builder that will be internationalized across 12 different countries.
Which two design considerations should be made when planning for this site?

• A. Countries may read text in a different (right to left vs. left to right) and layouts will be to be adjusted.
• B. Country flags used as links to adjust languages provide an ideal way to switch between locales or languages for users.
• C. Colors may have different culture meanings in different countries, changing the intent of UI elements.
• D. Colors may have different contrast rations in some countries and need adjust contrast for proper visibility by users.

Answer: A,C
NEW QUESTION # 102
A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK's service representatives.
The service representatives work on multiple support cases hour, accessing them via queues, calls, or live chat.
Which console navigation feature would NOT be relevant to the designer recommendation?

• A. More than one detail item can be open at a time.
• B. A split list of records and individual record detail can see on the same screen.
• C. Multiple subtabs can be beneath a single parent record.
• D. Service representatives with lower resolution monitors will have a better user experience.

Answer: C
NEW QUESTION # 103
A company provides a way for customers to shop for homes and contact real estate agents online. The company's brokers use some of the Salesforce standard functionality to track home buyers.
Which three standard Salesforce objects should be used in this experience?
Choose 3 answers

• A. Opportunity
• B. Address
• C. Property
• D. Contact
• E. Lead

Answer: C,D,E
NEW QUESTION # 104
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