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Salesforce User-Experience-Designer Exam Syllabus Topics:

Topic	Details
Topic 1	Describe key design principles and tools that define an accessible and engaging experience Given a scenario, describe how Salesforce can add value to user experiences
Topic 2	Determine out-of-the-box design and configuration consistent with the look and feel of Lightning Experience Determine which research methodology and tools should be used to design a solution
Topic 3	Describe declarative features that improve information presentation, hierarchy, and architecture in static experiences Describe how core Salesforce objects function
Topic 4	Determine which global Salesforce configuration to use for optimized user flow Determine options for users to access onboarding, support, and learning
Topic 5	Determine how to incorporate human-centered design into a customer solution Describe testing techniques needed for optimal user experiences

>> User-Experience-Designer Valid Exam Notes <<

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Salesforce Certified User Experience Designer Sample Questions (Q63-Q68):

NEW QUESTION # 63
Cloud Kicks (CK) wants to determine whether or not the Experience Cloud site it is launching is intuitive.
CK's UX Designer is going to conduct a usability study.
What should be one of the first steps when planning this study?

• A. Design the information architecture.
• B. Analyze the results of the study.
• C. Design changes to the site.
• D. Define the goals of the study.

Answer: B
NEW QUESTION # 64
Cloud Kicks wants to drive engagement on its website.
Which two Salesforce features should boost engagement?
Choose 2 answers

• A. Salesforce Connect
• B. Einstain Bots
• C. MyTrailhead
• D. Automated Invitations

Answer: A,C
NEW QUESTION # 65
Cloud Kicks' support agents need to interact with customer information stored in several different objects when handling cases submitted from their web form.
In which two ways could the agent experience be made more efficient? Choose 2 answers

• A. Open links in new windows when agents click on details from case widgets.
• B. Design custom Lightning Web Components for the customer to complete.
• C. Complete relevant information about the customer using Lightning Record Pages.
• D. Use Salesforce Flow to help complete fields required for case closure.

Answer: A,B
NEW QUESTION # 66
Cloud Kicks (CK) is going to launch a new Salesforce process for its Customer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives.
Which three Salesforce tools should be used to track and measure the adoption of the new process?
Choose 3 answers

• A. User Engagement Dashboard and Report
• B. Chatter polls
• C. Visualforce App
• D. Salesforce Surveys for user Satisfaction
• E. Custom Permission Sets

Answer: A,D
NEW QUESTION # 67
Universal Containers (UC) has implemented Service Cloud. There is a flag field on the case object that marks a case as (Sensitive). UC requested that this flag can be viewed by all users who have access to the case but only be edited by the assigned case assessor. The case assessor is a lookup field on the case object. How can an architect achieve this requirement?

• A. Object Permissions.
• B. Permission Set.
• C. Field-level security
• D. Custom Lightning Component.

Answer: D
NEW QUESTION # 68
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