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Avaya Aura® Contact Center Implementation Exam Sample Questions (Q118-Q123):

NEW QUESTION # 118
Which operating system is supported for Avaya Aura® Contact Center Release 7 server installations?

• A. Windows Server 2012 R1 Standard Edition or Datacenter Edition
• B. Windows Server 2008 SP7 Standard Edition or Enterprise Edition
• C. Windows Server 2008 SP2 Standard or Enterprise Edition
• D. Windows Server 2012 R2 Standard Edition or Datacenter Edition

Answer: D Explanation:
Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/101017526 (p.12)
NEW QUESTION # 119
You will need to configure Internet Explorer (IE) options to access Avaya Aura Contact Center (AACC) components such as Contact Center Manager Administration (CCMA).
Which three statements regarding the configuration of Internet Explorer are true? (Choose three.)

• A. You must run Internet Explorer in compatibility mode for CCMA and Communication Control Toolkit (CCT).
• B. Install Microsoft Internet Explorer 10.0 or 11.0.
• C. CCMA supports only the 32-bit version of Microsoft Internet Explorer.
• D. CCMA supports the 32-bit and 64-bit versions of Microsoft Internet Explorer.

Answer: A,B,D
NEW QUESTION # 120
Which service contains the Inbound Message Handler (IMH) component?

• A. Contact Center Multimedia (CCMM) Starter Service
• B. Contact Center Multimedia (CCMM) Campaign Scheduler Service
• C. Contact Center Multimedia (CCMM) License Service
• D. Contact Center Multimedia (CCMM) E-mail Manager Service

Answer: D
NEW QUESTION # 121
Orchestration Designer (OD) is used to create applications with instructions that determine the sequence of steps a contact follows after the contact arrives at the Contact Center.
Which three statements regarding the Orchestration Designer tool are true? (Choose three.)

• A. OD provides a graphical editor to create Contact Center Task Flow Executor (TFE) flows.
• B. OD application steps can include call treatments, such as music or ringback.
• C. OD allows you to view real-time statistics for each skillset.
• D. OD applications can provide call routing, such as skill-based routing.

Answer: A,C,D
NEW QUESTION # 122
You are preparing the Windows server for the installation of Avaya Aura Contact Center (AACC). As AACC does not support Remote Access Services (RAS), it must be disabled before installing AACC.
What is the correct procedure to disable Remote Access Services?

• A. RAS is disabled automatically by the AACC R7 installation DVD
• B. Disable RAS in Administrative Tools > Computer Management
• C. Disable RAS using the Avaya Aura Contact Center Roles and Features Installer
• D. Disable RAS in Administrative Tools > Remote access connection Manager

Answer: D Explanation:
Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/100141959 (32)
NEW QUESTION # 123
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