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Microsoft MB-910 Exam Syllabus Topics:

Topic	Details
Describe Dynamics 365 Marketing (10-15%)
Identify Dynamics 365 Marketing capabilities	- describe how to target customers by using segments and subscription lists - describe the lead generation and qualification process including lead scoring - describe customer journeys - describe event management features and capabilities
Describe related marketing apps	- describe the capabilities of LinkedIn Campaign Manager - describe the capabilities of Dynamics 365 Customer Voice - describe the capabilities of Dynamics 365 Customer Insights including audience insights and experience insights
Describe Dynamics 365 Sales (15-20%)
Describe the Dynamics 365 Sales lifecycle	- describe leads and the process for qualifying leads - describe the opportunity management process - describe the quote lifecycle - describe use cases for orders and invoices - describe processes and tools used for forecasting sales
Describe related sales apps	- describe capabilities of Dynamics 365 Sales Insights - describe capabilities of LinkedIn Sales Navigator
Describe Dynamics 365 Customer Service (15-20%)
Describe Dynamics 365 Customer Service components	- describe cases, queues, and entitlements - describe Knowledge Management - describe service-level agreements (SLAs)
Describe related customer service apps	- describe Omnichannel for Customer Service - describe Connected Customer Service - describe Customer Service Insights
Describe Dynamics 365 Field Service (15-20%)
Describe the work order lifecycle	- describe the lifecycle of a work order including work order creation - describe sources for work orders including cases, opportunities, IoT device sensor alerts, and agreements - describe capabilities for the Inspections feature
Describe scheduling capabilities	- describe resource management capabilities including skills, and proficiency models - identify available Universal Resource Scheduling (URS) scheduling options including Schedule Assistant, Resource Schedule Optimization (RSO), and geolocation for technicians - describe how Dynamics 365 Field Service uses artificial intelligence (AI) to help organizations become more efficient
Describe inventory and asset management capabilities	- describe inventory management transaction types - describe customer asset management and preventive maintenance processes - describe options for performing proactive customer asset maintenance by implementing IoT
Describe Project Operations (15-20%)

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Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions (Q71-Q76):

NEW QUESTION # 71
A company uses Dynamics 365 Field Service.
The company uses a manual process to create and schedule work orders. The company wants to optimize scheduling and reduce assisted support costs.
You need to recommend appropriate features of Dynamics 365 Field Service to meet the requirements. Which feature should you recommend? To answer, drag the appropriate features to the correct requirements.
Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer: ** Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/rso-overview
https://docs.microsoft.com/en-us/dynamics365/field-service/connected-field-service
NEW QUESTION # 72**
You are evaluating Dynamics 365 Sales as a potential replacement for your company's existing sales system. What is a lead? To answer, select the appropriate option in the answer area.
Answer: ** Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-professional/manage-leads-sales-professional
NEW QUESTION # 73**
You work as a technician and receive your work assignments by using cases in Dynamics 365 Sales.
You need to review the timeline for a case that you are managing. Which type of activity appears in the case timeline?

• A. Entitlement
• B. Work order
• C. Project task
• D. Task

Answer: A
NEW QUESTION # 74
A company uses social media for marketing.
The company wants to use out-of-the-box Dynamics 365 Marketing functionality to streamline social media marketing.
You need to determine the supported social media activities.
Which action is supported?

• A. Schedule a post to be published in the future.
• B. Gel notified when a company is mentioned.
• C. Analyze the sentiment of posts about a company.
• D. Automatically follow another account when a specified condition is met

Answer: A
NEW QUESTION # 75
A company uses Dynamics 365 Sales.
The sales process must use products.
You need to create the product catalog record type.
Which record types should you create? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer: ** Explanation:

NEW QUESTION # 76
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