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Cisco 820-605 Exam Topics:

Section	Weight	Objectives
Expand Opportunities and Renewal	15%	- Describe types of expand opportunities Additional features New use cases Additional User groups New solutions Change management services Identify potential expansion opportunities across the customer lifecycle from a customer success plan - Create an adoption campaign to identify expand opportunities - Update customer success plan with expand opportunities - Explain the elements of a renewal risk analysis - Create mitigation plans that address risk factors
Customer Success Management	20%	- Explain the elements of customer onboarding Deployment planning Priority success focus Timeline to value Feature matrix utilization Explain the purpose of essential customer management activities Customer and industry observations Customer conversations and interactions Account data and scoreboard review Capturing moments of success Success Plan review Explain communication needs of stakeholders Customer Executive Account Manager Customer User Services Business Unit Describe the Quarterly Success Review process - Identify outcomes from a Quarterly Success Review - Identify opportunities for customers to act as advocates

>> 820-605 Free Sample << ## 820-605 Materials & Valid 820-605 Exam Testking VCE4Dumps's training materials can test your knowledge in preparing for the exam, and can evaluate your performance within a fixed time. The instructions given to you for your weak link, so that you can prepare for the exam better. The VCE4Dumps's Cisco 820-605 exam training materials introduce you many themes that have different logic. So that you can learn the various technologies and subjects. We guarantee that our training materials has tested through the practice. VCE4Dumps have done enough to prepare for your exam. Our material is comprehensive, and the price is reasonable. ## Cisco Customer Success Manager Sample Questions (Q75-Q80): NEW QUESTION # 75
Which type of KPI is of the most interest to Customer Success?

A. IT services KPIs for operations

B. business KPIs that define progress to the Business Outcome

C. sales KPIs for revenue generation

D. OPEX KPIs that define the operational costs of the company

Answer: B
NEW QUESTION # 76
What are two examples of expand opportunities? (Choose two.)

• A. hosting an executive review
• B. adding headcount to manage solution by the customer
• C. training on existing features
• D. increasing license count
• E. providing solution optimization services

Answer: C,E
NEW QUESTION # 77
What is Quarterly Success Review?

• A. new success plan that focuses on the upcoming goals for the customer.
• B. gap analysis that focuses on the state of the customer's current architecture.
• C. a conversation that outlines key initiatives that are agreed upon in the success plan.
• D. technical analysis that outlines the implementation plan and adoption barriers.

Answer: B
NEW QUESTION # 78
What are two barriers to adoption within an organization? (Choose two.)

• A. centralized IT organization
• B. solution implemented by partner
• C. inadequate knowledge and skills
• D. agile development model
• E. organizational silos

Answer: B,C
NEW QUESTION # 79
A large university has deployed a new IT solution designed to improve the overall student and staff experience.
Which approach to measure success is the best?

• A. Implement staff Super Users to provide feedback
• B. Measure the number of complaints raised by students
• C. Twice yearly student and staff surveys with two questions related to IT
• D. Combination of tailored surveys and IT tools-based metrics

Answer: B Explanation:
Explanation
Explanation/Reference:
NEW QUESTION # 80
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