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Genesys Cloud CX Certified Professional-Consolidated Exam Sample Questions (Q71-Q76):

NEW QUESTION # 71
Select the categories of Prompts in Architect. (Choose two.)

• A. Data
• B. User
• C. System
• D. Menu

Answer: B,C
NEW QUESTION # 72
Amelia is changing departments within the organization and has a new manager. Currently, Genesys Cloud CX is not synchronized with the HR systems.
What steps should you take to update her reporting structure in Genesys Cloud CX?

• A. Do nothing. Genesys Cloud CX will update everything automatically.
• B. Update her manager and her peers in her profile.
• C. Update her peers. Genesys Cloud CX will then update her manager automatically.
• D. Update her manager in her profile. Genesys Cloud CX will automatically update her place in the hierarchy.

Answer: B
NEW QUESTION # 73
Which of the following reports display the number of interactions handled by an agent per day? (Choose two.)

• A. Agent Login-Logout Details Report
• B. Agent Metrics Export Report
• C. Agent Metrics Report
• D. Agent Quality Details Report

Answer: B
NEW QUESTION # 74
Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next.
What is the maximum number of rings that can be defined for Bullseye routing?

• A. 0
• B. 1
• C. 2
• D. 3

Answer: C
NEW QUESTION # 75
Which of the following statements about scripts is true?

• A. Scripts can be used for inbound interactions only.
• B. Scripts are only used to configure flows when setting up Architect.
• C. Scripts may be used for outbound dialing campaigns only.
• D. Scripts can be used in all types of interactions.

Answer: D
NEW QUESTION # 76
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