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Customer service training is multifaceted. It's not possible to just give a list with questions, you need to have an approach to each client. You can find more detailed instructions in this article Empower Customer Service Team . Have a nice day.
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Hey! What's wrong with you? Controlling your staff is one of the four management pillars. You must have known that from the start too, right? Anyway, we used calltracking reviews to find a company who will do call tracking for our own contact center. Proved to be really efficient. But you can choose something else there too.
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