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Understanding functional and technical aspects of ServiceNow Certified CIS CSM

The following will be asked from you in the SERVICENOW CIS-CSM exam dumps:

• Key Performance Indicators and Benchmarks
• Value proposition
• Selection of appropriate features and functions to meet business requirements

>> ServiceNow CIS-CSM Exam Cram Questions <<

Free PDF Quiz High Pass-Rate ServiceNow - CIS-CSM - ServiceNow Certified Implementation Specialist - Customer Service Management Exam Exam Cram Questions

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q37-Q42):

NEW QUESTION # 37
Matching rules enhance assignment capability by ____________________.

• A. Determining if account is a customer or partner
• B. Matching best agent by availability
• C. Providing dynamic matching of cases to groups or individuals
• D. Matching best agent by skill

Answer: D
NEW QUESTION # 38
What are the types of units used to measure entitlements? (Choose two.)

• A. Case
• B. Cost
• C. Contract
• D. Hours

Answer: A,D
NEW QUESTION # 39
What one of the following is optional when creating a Catalog workflow?

• A. Managing workflow versions
• B. Approving the workflow
• C. Publishing the workflow
• D. Defining workflow activities

Answer: A Explanation:
Explanation
NEW QUESTION # 40
Agents and managers cannot create knowledge articles from Community questions.

• A. False
• B. True

Answer: A Explanation:
The ownership group for this knowledge article. An ownership group consists of a group of members and a manager who are responsible for approvals, ensuring article quality, and feedback tasks. Ownership groups can publish, edit, and retire knowledge articles that they are associated with.
Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledge- management/task/create-knowledge-article.html
NEW QUESTION # 41
Partner admin contacts have access to the data of both their partner accounts and customer accounts.

• A. False
• B. True

Answer: B Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/reference/r_RolesInstalledWithCustomerService.html
NEW QUESTION # 42
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