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Field Service Lightning Consultant Exam

Field Service Lightning Consultant Exam is related to Salesforce Certified Field Service Lightning Consultant Certification. This exam validates the Candidate knowledge and skills of the Salesforce Certified Field Service Lightning Consultant program is to test and certify qualified implementation consultants for partners and Salesforce teams (such as Services, CFL, and Support).

Salesforce Certified Field Service Lightning Consultant Sample Questions (Q166-Q171):

NEW QUESTION # 166
A dispatcher needs to reduce the backlog of service appointments in different territories and focus on Individual customer service. Which scheduling policy should the dispatcher use

• A. High intensity
• B. Customer first
• C. Soft boundaries
• D. Emergency

Answer: C
NEW QUESTION # 167
Universal Containers has enabled Field Service Lightning and is looking to enable Entitlements for Work Orders. What should a Consultant take into consideration?

• A. Managing page layouts and milestone trackers can be done in salesforce1.
• B. Managing page layouts and validation rules can be done in Salesforce Lightning.
• C. Creating Entitlements for Work Orders requires Lightning to be enabled.
• D. Creating Entitlements for Cases and Work Orders must be separated.

Answer: D
NEW QUESTION # 168
Universal Containers wants to process mobile payments. How can this requirement be met?

• A. Create a custom payments object
• B. Install an AppExchange package.
• C. Attach a picture of the credit card
• D. Add a custom filed to store the credit card number

Answer: B
NEW QUESTION # 169
A customer wants return a defective product instead of scheduling service appointment How should this product be tracked in field service lightning?

• A. Create a work order and work order line
• B. Create return order and return order line item
• C. Create a product request and product request line item
• D. Create a return order and relate it to the product

Answer: B
NEW QUESTION # 170
Universal containers want to track the full lifecycle of an installed product, including when a swap is needed as part of a service order.
Which steps technicians follow to report that a substitute asset is installed?

• A. Mark installed asset as "obsolete"- create a new product - create a new asset of relationships type =" replacement"
• B. Mark installed asset as "shipped" - create a new product - relate the product to the asset
• C. Mark installed asset as "obsolete"- create a new product - related the product to asset
• D. Mark installed asset as "shipped" - create new assets - create a new asset of relationships type = "shipment"

Answer: A
NEW QUESTION # 171
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