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Salesforce Certified B2B Solution Architect Exam Sample Questions (Q12-Q17):

NEW QUESTION # 12
Universal Containers (UC) currently utilizes Sales Cloud and Experience Cloud for its customers. For the next phase in its digital transformation, UC would like to enable its vast dealer network with the kinds of tools its direct Sales teams are currently using. UC is considering Partner Communities (PRM) on Experience Cloud. UC's concern at the moment is making sure that its dealer network only gets access to the opportunities they themselves bring to UC or that UC submits to the dealer to close. This is a concern for the VP of direct sales who has issues with bringing PRM in at all.
What is the initial suggestion a Solution Architect should provide to make Partner Communities work for UC?

  • A. Create two account lookups on the opportunity, one for dealer and one for partner company, and create sharing rules to share the records.
  • B. Create public groups of partner companies and users at dealers, and share the opportunities using sharing rules.
  • C. Utilize the same sharing model within the Partner Community that customers are currently using within the Customer Community.
  • D. Utilize the external sharing model to differentiate the sharing models between Internal Sales users and External Communities users.

Answer: D
NEW QUESTION # 13
Universal Containers (UC) is using Service Cloud and B2B Commerce to allow resellers the ability to purchase and support farming equipment UC maintains. UC has invested in smart devices which allows that equipment to inform UC when a part becomes faulty. The data from these devices goes to a public cloud solution where every row of sensor data is received every second from every device. There are 100,000 devices on various farms being actively used. The CIO would like this data to be connected to Salesforce in some manner.
What kind of integration method should a Solution Architect suggest to accommodate this need?

  • A. Utilize Platform Events based on the devices' state change.
  • B. Load the public cloud solution directly to Salesforce using MuleSoft.
  • C. Utilize Apex Callouts based on the devices' state change.
  • D. Embed the devices' sensor data in a view on the Asset record.

Answer: A Explanation:
Platform Events are a Salesforce-native feature that enable apps to communicate inside and outside of Salesforce using an event-driven messaging architecture. An event producer creates an event and adds it onto the event bus, which operates as a queue with a strict chronological order. An event consumer subscribes to an event and gets notified when the event is put onto the event bus.
According to 3, Platform Events can be used to define and manage custom notifications within the Salesforce platform and in external apps. They can also be used to integrate Salesforce with external systems and devices in near real-time.
Therefore, a Solution Architect should suggest utilizing Platform Events based on the devices' state change. This way, UC can connect the data from the smart devices to Salesforce in a scalable and reliable manner, without having to poll or query for changes constantly. UC can also use Platform Events to trigger workflows or actions based on the device status, such as creating a case, sending an email, or ordering a replacement part.
https://developer.salesforce.com/docs/atlas.en-us.platformevents.meta/platformevents/platformeventsintro.htm
NEW QUESTION # 14
Universal Containers (UC) is implementing a Salesforce B2B multi-cloud project with large volumes of data and daily transactions from multiple third-party systems via multiple integrations. UC is looking at transactions of more than 1 million records a week and, in higher seasons, 10 million records a week. UC has made the decision to get a full copy sandbox to use to test all of its third-party integrations across its multiple clouds. UC has also invested in MuleSoft and the Anypoint Platform as the single enterprise service bus for all of the third-party data going into Salesforce.
Which type of performance testing should a Solution Architect recommend for testing data at scale on this project?

  • A. Perform API load test against the partial copy sandbox before go live.
  • B. Perform API load test against the full copy sandbox before go live.
  • C. Perform unit testing against the full copy sandbox codebase before go live in production.
  • D. Perform page load testing against production after go live.

Answer: B
NEW QUESTION # 15
UC Foods, a manufacturing company, has multiple sales channels including a front-line Sales team and channel partners who are currently enabled on Sales Cloud as well as a Partner Community. The company wants to establish a new B2B Commerce portal to lower the cost of sales by enabling self-service capabilities to automate sales wherever possible. The executive sponsor is concerned that sales representatives might see the B2B channel as a threat to their ability to sell and, therefore, earn higher commissions.
Which two use cases should the Solution Architect highlight to help the executive sponsor better understand the appropriate role for B2B Commerce as it relates to existing sales channels?
Choose 2 answers

  • A. Highlight that the B2B portal is meant to tackle more routine, low-complexity sales, allowing the Sales team to focus on the more complex sales and priority accounts.
  • B. Highlight that the B2B portal will help the company grow and expand into new geographies where the company does not currently have a sales footprint, resulting in more rewards for everyone.
  • C. Highlight that the B2B portal will be a useful tool to help improve customer communications and enhance customer engagement by providing faster updates on their orders as they are fulfilled.
  • D. Highlight that the B2B portal is meant to handle high-complexity sales that are ideal for automation, leaving the Sales team to handle less complex, higher-margin sales.

Answer: A,B Explanation:
Salesforce B2B Commerce is a solution that enables organizations to create ecommerce storefronts that are specifically designed for businesses making large volume purchases from other businesses online. B2B Commerce customers need easy online access to suppliers so they can buy products to run their businesses.
According to 3, B2B Commerce makes business buying easy and individualized. It provides the ability to exceed expectations and hide business complexity for customers with features such as personal catalogs, accurate pricing, large orders, quick reorders, self-service account management, and more.
Therefore, a Solution Architect should highlight that the B2B portal is meant to tackle more routine, low-complexity sales, allowing the Sales team to focus on the more complex sales and priority accounts. This way, UC can lower the cost of sales by automating simple transactions and freeing up sales resources for higher-value opportunities.
A Solution Architect should also highlight that the B2B portal will help the company grow and expand into new geographies where the company does not currently have a sales footprint, resulting in more rewards for everyone. This way, UC can leverage its online presence to reach new markets and customers without investing in physical infrastructure or personnel.
https://trailhead.salesforce.com/en/content/learn/modules/cccccapability/ccccbasics_b2b
NEW QUESTION # 16
Universal Containers (UC) is about to embark on a digital transformation initiative to make all of its back-office systems data visible to employees, customers. And partners via front-office capabilities like Salesforce. The CIO has asked the team to identify their various systems, both back- and front-office, and correctly identify the proper use of those systems. The team plans to utilise the Systems of Engagement framework to classify their systems based on how they will be utilized within the enterprise architecture.
Salesforce is being utilued as the master for all sales data-like Opportunities, Quotes, and Cart data-and an ERP is the master for all invoice, order, and payment data.
How should the Solution Architect segment opportunities and order data in Salesforce*

  • A. System of Engagement for Opportunities and SOR for Orders
  • B. System of record (SOP.) for Opportunities and System of Engagement for Orders
  • C. SOR for Opportunities and System of Intelligence for Orders
  • D. SOR for Opportunities and SOR for Orders

Answer: A Explanation:
A system of record (SOR) is a source of truth for a specific type of data that needs to be accurate and consistent across different systems1. A system of engagement (SOE) is a platform that enables interactions and communications with customers and other stakeholders1.
Salesforce is a system of engagement for opportunities because it allows sales reps to create, track, and manage sales deals with customers23. Salesforce is also a system of record for orders because it stores order data that can be synced with other systems like ERP3.
NEW QUESTION # 17
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