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Salesforce Salesforce-Associate Exam Syllabus Topics:

Topic	Details
Topic 1	Differentiate between various job roles and career paths in the Salesforce ecosystem Describe how companies use Salesforce
Topic 2	Describe various resources available to learn and apply in-demand Salesforce skills Determine which feature to use to ensure data visibility
Topic 3	Identify how a user can locate and access necessary information identify where Salesforce customization takes place
Topic 4	Determine which tool to use to ensure data integrity Describe dashboards on Salesforce

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Salesforce Certified Associate Sample Questions (Q20-Q25):

NEW QUESTION # 20
An insurance call center is experiencing increased policy support calls which has led to long wait times and disappointed customers.
Which cloud will decrease the number of incoming calls, empower customers, and increase satisfaction?

• A. Experience
• B. CRM Analytics
• C. Cloud Sales Cloud

Answer: A
NEW QUESTION # 21
Get Cloudy Consulting (GCC) will show its data on a dashboard where the data is visualized within a range.
Which dashboard component type should GCC use?

• A. Gauge
• B. Chart
• C. Metric

Answer: A
NEW QUESTION # 22
A VP of sales is requesting an easy to understand visual representation of accounts and opportunities that have been worked on by the sales agents in the current quarter in order to identify trends, sort data, and measure the impact of their activities.
What is recommended to meet these requirements?

• A. Create a dashboard.
• B. Create a list views.
• C. Create a custom tab.

Answer: A
NEW QUESTION # 23
Cloud Kicks (CK) became a North American subsidiary of Get Cloudy Consulting (GCC).
What should the Salesforce associate do to show that GCC is part of the CK portfolio when creating the CK Account record?

• A. Add Get Cloudy Consulting to the Parent Account field
• B. Select New on the child accounts related list.
• C. View account hierarchy and select Add Child Account.

Answer: C
NEW QUESTION # 24
Which sharing type shares a single, common infrastructure and code base?

• A. Multitenant
• B. Metadata
• C. Trust

Answer: A
NEW QUESTION # 25
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