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Salesforce User-Experience-Designer Exam Syllabus Topics:

Topic	Details
Topic 1	Describe key design principles and tools that define an accessible and engaging experience Given a scenario, describe how Salesforce can add value to user experiences
Topic 2	Given a scenario, utilize SLDS to create new and customized component functionality Given a scenario, identify which UX method should be used to define a user experience
Topic 3	Determine which global Salesforce configuration to use for optimized user flow Determine options for users to access onboarding, support, and learning
Topic 4	Given a scenario, describe declarative features that improve user efficiency over a series of steps Describe key Salesforce UX personas and which processes they normally do
Topic 5	Determine how to incorporate human-centered design into a customer solution Describe testing techniques needed for optimal user experiences
Topic 6	Determine out-of-the-box design and configuration consistent with the look and feel of Lightning Experience Determine which research methodology and tools should be used to design a solution
Topic 7	Demonstrate how to gather requirements and plan strategy given current user experiences Describe the impact of corporate branding and styling

Salesforce Certified User Experience Designer Sample Questions (Q81-Q86):

NEW QUESTION # 81
A UX Designer is creating an experience to help organize content into collapsible sections.
Which Lightning component should be used?

• A. Accordion
• B. Lightning Toggle
• C. Einstein Next Best Action
• D. Highlights Panel

Answer: A Explanation:
Explanation
The Lightning Accordion component is designed to help create an organized, collapsible display of content. It is composed of a header and a body, which can be used to display different sections of content in an organized way. The body of the Accordion is hidden until the header is clicked, allowing the user to quickly and easily access the content they need. Salesforce provides a detailed guide to using the Accordion component, including examples and code snippets, which can be found here: https://developer.salesforce.com/docs/component-library/documentation/lwc/lwc.use_accordion.
NEW QUESTION # 82
What are three benefits of asking the user to think aloud during a user task? Choose 3 answers

• A. Natural process
• B. Unblased behavior
• C. Raw stream of thought
• D. No special equipment needed
• E. Flexibility

Answer: B,C,E
NEW QUESTION # 83
Which two would be considered responsive design best practices?
Choose 2 answers

• A. Use separate URLs per device.
• B. Utilize pop-up windows.
• C. Specify breakpoint sizes.
• D. Minimize page weight.

Answer: A,D
NEW QUESTION # 84
Cloud Kicks' Sales team needs in-App Guidance for key functions and processes so they can maximum their time.
In which three ways should a UX Designer customize the Salesforce Help Menu to meet this request/ Choose 3 answers

• A. Add links to printable tipsheets or training videos.
• B. Create a just-in-time pop-up content based on new feature rollouts.
• C. Provide access to specific Trailhead or MyTrailhead content.
• D. Add links to a company dictionary or glossary of key terms.
• E. Provide the user with a site map of all the content.

Answer: B,D,E
NEW QUESTION # 85
An organization must be digitally accessible to enable social opportunity.
What are three core principles of Web Content Accessibility Guidelines (WCAG)?
Choose 3 answers

• A. Understandable
• B. Operable
• C. Robust
• D. Delightful
• E. Abundant

Answer: B,D,E
NEW QUESTION # 86
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