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How much does ServiceNow Certified CIS CSM costs
- Length of Exam: 85 min
- Examination Name: ServiceNow Certified CIS CSM
- Passing Score: 60% or higher
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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q93-Q98):
NEW QUESTION # 93
If only one user reports a content for moderation, the content will be hidden.
- A. False
- B. True
Answer: A
NEW QUESTION # 94
Why does the implementation team need to deliver core functionality to the customer as quickly as possible?
- A. To complete any complex customizations early enough
- B. To realize near-term ROI (Return on Investment)
- C. To expand the technical reach
- D. To facilitate the requirement gathering during the workshops
Answer: B
NEW QUESTION # 95
Major Issue Management uses which one of the following capabilities?
- A. Record producers
- B. Governance Risk and Control
- C. Targeted Communications
- D. Asset management
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/concept/major-issue-management.html
NEW QUESTION # 96
What are the types of units used to measure entitlements? (Choose two.)
- A. Contract
- B. Case
- C. Cost
- D. Hours
Answer: B,D
NEW QUESTION # 97
Contextual Search framework is used for providing Knowledge search results in which of these scenarios?
- A. Record Producer only
- B. Entering question in portal only
- C. Both portal question entry and Record Producer
- D. None of the above
Answer: A
Explanation:
Explanation
NEW QUESTION # 98
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