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The benefit in Obtaining the Service-Cloud-Consultant Exam Certification

• A candidate might have incredible IT skills. Employers that do the hiring need to make decisions based on limited information and as it always. When they view the official Salesforce Certified Service Cloud Consultant certification, they can be guaranteed that a candidate has achieved a certain level of competence.
• After completing the Salesforce Certified Service Cloud Consultant certification Candidate becomes a solid, well-rounded Salesforce Certified Service Cloud Consultant.
• When an organization hiring or promotion an employee, then the decision is made by human resources. Now while Candidate may have an IT background, they do their decisions in a way that takes into record many different factors. One thing is candidates have formal credentials, such as the Service Cloud Consultant.
• If the Candidate has the desire to move up to a higher-paying position in an organization. This certification will help as always.

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Service-Cloud-Consultant Exam Dumps | Service-Cloud-Consultant Exam Sample Questions

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Salesforce Certified Service cloud consultant Sample Questions (Q47-Q52):

NEW QUESTION # 47
Universal Health Service is setting up Knowledge in its contact center for agents so they can research articles while taking calls. The company needs to migrate the existing knowledge base of documents and images into Salesforce. Which step will be required fort he implementation? Choose 3 answers

• A. Create multiple CSV files, one for each article type
• B. Create a single CSV file, including all article types
• C. Create HTML files referencing image to be uploaded
• D. Match each new article to an existing article type
• E. Load all articles with the Apex data loader tool

Answer: A,C,D
NEW QUESTION # 48
Universal Containers requires that users have the ability to view specific cases, as determined by the product type field on the case. An email should be sent to the users when a case to which they have access is created or closed. What should a consultant recommend to meet these requirements? (Choose 2)

• A. Escalation rules
• B. Workflow rules
• C. Auto-response rules
• D. Case teams

Answer: B,D
NEW QUESTION # 49
Universal Containers needs to customize Salesforce to improve its Support Agents' experience so they can
work more efficiently.
Which two features requires Service Cloud?

• A. Access to Knowledge Articles
• B. Utility Bar
• C. Open multiple case records as tabs and sub tabs
• D. Unique page layouts for each Case Record Type

Answer: A,D
NEW QUESTION # 50
Universal Containers wants to track customer satisfaction (CSAT). Which solution will automate the process for support agents to survey customers when cases are closed?

• A. Utilize an AppExchange package to handle customer surveys
• B. Modify the user interface settings for the case survey sidebar
• C. Enable the case survey object for the customer portal
• D. Create a validation rule for case survey email templates

Answer: A
NEW QUESTION # 51
As part of a new Salesforce Knowledge implementation, Universal Containers would like to migrate articles from their current database.
Which factor should a Consultant consider as part of the migration strategy?

• A. Ensure that each existing article type has a corresponding Salesforce Knowledge article type that matches its structure and content.
• B. Verify that each article type has field level security on all fields set to read-only prior to import, in order to prevent any loss of data.
• C. Convert any articles containing HTML into plain text before importing because HTML is NOT supported in any article field types.
• D. Prepare a single .csv file that can be used to migrate all articles types at once and include with a properties file in a .zip for import.

Answer: D
NEW QUESTION # 52
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