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Salesforce ADX-271 Exam Syllabus Topics:

Topic	Details
Topic 1	Keeping the Community Active and Engaged Data Categories and Knowledge
Topic 2	Build a Community Using the Customer Service Template Install Community Dashboards and Insights
Topic 3	Community Limits, Licensing, and Users Self-Service Public Communities
Topic 4	Implementing Communities Security and Customization Knowledgeable People
Topic 5	Self-Service Communities Lightning Templates More Experience Builder

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Salesforce Create and Manage Experience Cloud Sites Sample Questions (Q55-Q60):

NEW QUESTION # 55
Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.
What should an administrator do to capture information upfront on the Experience site?

• A. Deploy a unique chat per topic.
• B. Enable Chat for only authenticated users and pass the user's information on hidden fields.
• C. Create a pre-chat form to fill out before initiating Chat.
• D. Create a flow for customers to fill out before initiating Chat.

Answer: C
NEW QUESTION # 56
Universal Containers wish to set up an easy to configure and maintain App Launcher with Single Sign On Capabilities. Which Salesforce Community template would you recommended to best achieve this?

• A. Kokua
• B. None of the above
• C. Napili
• D. Aloha
• E. Koa

Answer: D
NEW QUESTION # 57
Universal containers has the following requirements for its partner Community
- Three levels of role hierarchy for its partner users: Account executive, Account manager, and Account sales rep
- The partner account executive is able to see all of the lead records visible to their team
- The partner account sales rep is unable to see the lead records by other account sales reps, account managers, or account executives
- Partners want to give some Account sales reps access to Lead records owned by other Account sales reps for the same partner account.
Which two steps should the Salesforce administrator text to fulfil these requirements?
Choose 2 answers
Select one or more of the following:

• A. Enable super user access in Community Management
• B. Enable super user access in Community Settings
• C. Enable super user access to contacts for users assigned to the Account sales rep role
• D. Enable super user access to contacts for assigned users to the Account manager role

Answer: B,C
NEW QUESTION # 58
Universal Containers has a customer Community in Europe and plans to roll out as separate Community for their US customers. They have separate profiles for the US, Europe, and Asia customers.
How can the Salesforce Admin limit the membership of this new community to US customers?
Select one or more of the following:

• A. Add only US customer profiles as Community members
• B. Add the US customer public group to the Community as members of the Community
• C. Add US users to the community sharing set
• D. Add each US customer as a Community member from the contact record

Answer: A
NEW QUESTION # 59
Universal Containers allows Guest users to create cases in the Customer Service Community. The Salesforce Admin is getting feedback that the current case page has unnecessary fields for guest users. How should the Salesforce Admin address this issue?

• A. Create a record type for Guest users and associate to the Case page layout.
• B. Create a custom case page for Guest users and add required fields.
• C. Create a Global Action and update the layout to include required fields.
• D. Create a new Case page in Community Builder and include required fields.

Answer: A
NEW QUESTION # 60
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