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Languages: English, Japanese Retirement date: none This exam measures your ability to complete the following tasks: configure Microsoft Dataverse; create apps by using Power Apps; create and manage Power Automate; implement Power Virtual Agents chatbots; and integrate Power Apps with other apps and services. >> PL-200 Online Bootcamps <<

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Microsoft Power Platform Functional Consultant Sample Questions (Q138-Q143):

NEW QUESTION # 138
You are a Dynamics 365 Customer Service administrator.
A user must be able to view system posts and activities in a dashboard.
You need to create the dashboard for the user.
Which components should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer: ** Explanation:

Explanation
Graphical user interface, text, application Description automatically generated

Box 1: Timeline
The timeline helps agents see all customer interaction history across channels, personnel, and the support lifecycle. The timeline is used across Dynamics 365 applications to capture activities like notes, appointments, emails, tasks, and more, to ensure that all interactions with the customer are tracked and visible over time.
Agents use the timeline to quickly catch up on all of the latest activity details with the customer to provide the most personalized support experience.
Box 2: Lists
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-timeline-admi
NEW QUESTION # 139**
You need to recommend a role for users to perform several required tasks. The solution must use the principle of least privilege.
Which roles should you recommend? To answer, drag the appropriate roles to the correct functions. Each role may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer: ** Explanation:

Reference:
https://docs.microsoft.com/en-us/power-platform/admin/use-service-admin-role-manage-tenant
https://community.dynamics.com/crm/b/govandthecity/posts/understanding-dynamics-365-and-office-365-admin-roles
NEW QUESTION # 140**
You need to embed the check-in solution into the communication solution. To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer: ** Explanation:

NEW QUESTION # 141**
You are implementing a model-driven app to support a new line of business.
There are several places where automated business logic must be applied.
You need to determine how to apply the business logic.
Which method should you use? To answer, drag the appropriate methods to the appropriate business logic statements. Each method may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer: ** Explanation:

Explanation
Graphical user interface, text, application Description automatically generated

Box 1: Business rule
By combining conditions and actions, you can do any of the following with business rules:
* NSE5_FSM-5.2 Set column values
* Clear column values
* Set column requirement levels
* Show or hide columns
* Enable or disable columns
* Validate data and show error messages
* Create business recommendations based on business intelligence.
Box 2: Real-time workflow
Real-time workflows:
Graphical user interface, text, application, email Description automatically generated

Box 3: Power Automate instant flow
Instant Flows don't have a trigger in the same way as the Automated flow. Instead, they are triggered manually or on-demand, such as a user clicking a Flow button in the mobile app.
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/create-business-rules-recommendations-a
https://docs.microsoft.com/en-us/powerapps/maker/data-platform/configure-workflow-steps
https://carldesouza.com/difference-between-instant-automated-and-scheduled-flows-in-power-automate-and-how
NEW QUESTION # 142**
You are designing a chatbot for a sports outlet.
You need to complete the chatbot.
Which features should you use? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE Each correct selection is worth one point.
Answer: ** Explanation:

NEW QUESTION # 143
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