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Cisco 500-444 Exam Syllabus Topics:

Topic Details
Topic 1
  • Explain the personalization of the PCCE Dial Plan
  • PCCE Implementation Initialization

Topic 2
  • Understand Applied CCE Troubleshooting
  • Explain the Flows and Process review

Topic 3
  • Describe a PCCE site addition
  • Describe Single Sign-On
  • Explain scripting, Troubleshooting

Topic 4
  • Understand deployment from configuration to validation
  • PCCE implementation – Configuration


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Cisco Contact Center Enterprise Implementation and Troubleshooting Sample Questions (Q50-Q55):

NEW QUESTION # 50
What are two specifications for UC on UCS Tested Reference Configuration (TRC)? (Choose two.)

  • A. defined as Configuration Based
  • B. defined as Rule Based
  • C. VMware vCenter is required
  • D. VMware vSphere is optional
  • E. VMware vSphere is required

Answer: A,E
NEW QUESTION # 51
Which sync job runs every 10 minutes to bring back the OUTOFSYNC machine to the IN_SYNC state?

  • A. Automated differential
  • B. Manual differential
  • C. OnDemand
  • D. Push

Answer: A Explanation:
The sync job that runs every 10 minutes to bring back the OUTOFSYNC machine to the IN_SYNC state is the Automated Differential sync job. This job compares the configuration files on the primary and secondary servers, copies the changes from the primary to the secondary, and then executes the configuration commands to bring the secondary server into the same state as the primary. The Manual Differential sync job is a similar process, but it requires user intervention to manually select the changes that need to be synchronized from the primary to the secondary server. The OnDemand sync job is a one-way process that pushes the configuration from the primary server to the secondary server, and the Push sync job is a one-way process that pushes the configuration from the secondary server to the primary server.
NEW QUESTION # 52
What are two roles of a Certificate Authority (CA) in a trusted third-party CA certificate? (Choose two.)

  • A. to issue a CA signed Identity certificates
  • B. to provide validation of certificate requests
  • C. to provide domain validation certificate
  • D. to generate a new Certificate Signing Request (CSR)
  • E. to import the root CA certificate to each component

Answer: A,B Explanation:
1. to provide validation of certificate requests: A CA is responsible for verifying the identity of an entity before issuing a certificate. This includes verifying the entity's identity, such as by checking government-issued identification or business registration documents.
2. to issue a CA-signed Identity certificates: After validating the entity's identity, the CA issues the certificate, which is signed by the CA's private key. This certificate can be used to authenticate the identity of the entity, establish trust and secure communication.
References:
https://tools.ietf.org/html/rfc5280
https://www.globalsign.com/en/ca-services/what-is-a-ca/
NEW QUESTION # 53
Which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPS protocol is used to access the administration console or agent desktop in Cisco Finesse? (Choose two.)

  • A. Certificate authority certificate
  • B. Root certificate
  • C. Domain validation certificate
  • D. Self-signed certificate
  • E. Digital certificate

Answer: A,E Explanation:
https://www.cisco.com/c/en/us/td/docs/voiceipcomm/custcontact/contactcenter/finesse/finesse1151/Admin/guide/CFINBKC0CD262D00cisco-finesse-administration-guide-1151/CFINBKC0CD262D00cisco-finesse-administration-guide-1151chapter_01001.pdf When the HTTPS protocol is used to access the administration console or agent desktop in Cisco Finesse, the primary and secondary servers accept only digital certificates that are issued by a certificate authority (CA).
A digital certificate is an electronic document that uses a digital signature to bind a public key with an identity, such as the name of a person or an organization, and the certificate is issued by a trusted third party, such as a certificate authority (CA). The digital certificate confirms the identity of the server and enables secure communication between the client and the server.
A certificate authority (CA) certificate is a type of digital certificate that is issued by a trusted third party, such as a certificate authority (CA), to verify the identity of an entity and establish trust.
References:
https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/finesse/118248-configure-certificates-finesse-00.html
https://www.globalsign.com/en/ssl-information-center/what-is-a-digital-certificate/
NEW QUESTION # 54
What are two functions of the Cisco CiscoCertUtil tool? (Choose two.)

  • A. generates self-signed certificates in the PEM format, which is an X509 extension
  • B. is supported on servers running Linux Server
  • C. generates certificate signing requests (CSR)
  • D. validates any certificate
  • E. creates a log file pertaining to the operations that it performs for troubleshooting

Answer: C,E Explanation:
The Cisco CiscoCertUtil tool is a command-line utility that can be used to generate Certificate Signing Requests (CSRs), generate self-signed certificates in the PEM format (which is an X509 extension), validate any certificate, and create a log file pertaining to the operations that it performs for troubleshooting. This can be useful for troubleshooting any issues that may arise when generating or validating certificates. Reference: https://www.cisco.com/c/en/us/td/docs/voiceipcomm/cucme/command/reference/cmecr21/cmecr2132_3.html
NEW QUESTION # 55
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