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Oracle 1z0-1038-22 Exam Syllabus Topics:

Topic	Details
Topic 1	Service Console Core Features and Access Generate outreach and feedback
Topic 2	Set Up Navigation, Permissions and User Accounts Describe standard text and variables
Topic 3	Perform export import with Element Manager Describe Service Level Agreements
Topic 4	Create queues, assignments, and standard application menus Configure Products, Categories, and Dispositions
Topic 5	B2C Service Service Console Extensions B2C Service Products and Services
Topic 6	Processes between Customers and Agents Describe Core Business Objects
Topic 7	Implement user Interface modifications and automation (workspaces) Explain B2C Service products and services

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Oracle Service Center 2022 Implementation Professional Sample Questions (Q24-Q29):

NEW QUESTION # 24
When a new customer submits an incident via email, they get a message with a user ID and password, similar to the content below:
An account has been created for you with the following User ID and Password:
User ID: [email protected]
Password: o2UdlJ8d
An agent wants to disable the message being sent when a customer submits an incident via email.
Which option must be enabled to achieve this?

• A. EGWPASSWDCREATE
• B. EGM_ENABLED
• C. EGWPASSWORDUPDATE_ENABLED
• D. EGWUPDATEBY_CREATE
• E. EGWSENDEMAIL_HEADERS

Answer: C
NEW QUESTION # 25
Which four types are used by incidents queues?

• A. Quick
• B. Round Robin (Logged In)
• C. FIFO
• D. LIFO
• E. Standard
• F. Advanced Routing
• G. Round Robin (All)

Answer: B,E,F,G
NEW QUESTION # 26
A company wants to include the company logo and contact details in its outbound email communications.
Where should this be configured?

• A. Admin HTML Editor
• B. Contact HTML Editor
• C. Quote template
• D. Global template

Answer: A
NEW QUESTION # 27
Which Oracle Service Cloud capability can assign chats based on language and product skills?

• A. Advanced routing
• B. Syndicated chat
• C. Business rules
• D. Engagement engine

Answer: A
NEW QUESTION # 28
Which statement correctly differentiates between a bulk operation and a batch operation?

• A. A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.
• B. A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.
• C. A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.
• D. A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.

Answer: B
NEW QUESTION # 29
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