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Salesforce Field-Service-Consultant Exam Syllabus Topics:

Topic	Details
Topic 1	Understand different field service settings for FSL Administrator Configure Work Order processes, parameters, and Work Types
Topic 2	Outline the differences between aerial versus street-level routing Distinguish between FSL license types and when to deploy them
Topic 3	Understand the usage of Field Service Lightning for DateTime tracking fields Explain the difference between a multi-day Service Appointment and a standard Service Appointment
Topic 4	Determine the appropriate dispatch strategy for an organization Apply the appropriate life cycle of a Service Appointment required to execute a Work Order

Salesforce Certified Field Service Consultant Sample Questions (Q56-Q61):

NEW QUESTION # 56
Universal Containers has customers who have previously negotiated pricing on some products.
Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders'?

• A. Utilize a custom Global Price Book and add all products as Price Book Entries.
• B. Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.
• C. Create customer-specific Price Books and add all products as Price Book Entries.
• D. Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.

Answer: B
NEW QUESTION # 57
Universal Containers is outsourcing work to a third-party Contractor. This Contractor is committed to working 100 hours per week. How should this be configured in the system?

• A. Create a Capacity-based Resource with 100 hours capacity a week.
• B. Create 5 Resources with 20 hours available a week.
• C. Create a Resource with 20 hours available a day.
• D. Create 100 Service Appointments with Contractors as Required Resources.

Answer: A
NEW QUESTION # 58
Service appointments in a "cannot complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a "cannot complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the consultant recommend to meet the requirement?
Choose 2 answers

• A. Ensure that status transition are configured to allow the status update from "cannot complete" to "scheduled".
• B. Define "cannot complete" as a pinned status for scheduling and optimization services.
• C. Define "cannot complete" as a pinned status for auto-dispatch services.
• D. Ensure that status transitions are configured to prevent the update from "cannot complete" to "none'.

Answer: B,D
NEW QUESTION # 59
universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time How should the consultant make this requirement?

• A. Create a two-service crew
• B. Create a work rule with two required skills
• C. Create a crew with two technicians
• D. Create two service appointment

Answer: A
NEW QUESTION # 60
Northern Trail Outfitters is interested in a solution to automate a process. They currently pull data into a spreadsheet to import into a data extension for sending. The data warehouse can be configured to place a dally on an SFTP.
Which three questions are relevant to determining a solution?
Choose 3 answers

• A. Is the data file a delta or a historical file?
• B. Will the data file be placed on the SFTP at the same time daily?
• C. Does someone need to be notified if an error happens on import9
• D. Will the file have more than 5,000 rows?
• E. Does the data extension have a data relationship?

Answer: A,B,C
NEW QUESTION # 61
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