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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

Topic	Details
Topic 1	Understand and explain Business Analyst roles and responsibilities in different phases of the implementation lifecycle Given a scenario, choose the most effective technique for eliciting business needs from stakeholders
Topic 2	Guide UAT and manage the results to determine whether the solution meets the requirements Analyze the customer's Salesforce environment to identify opportunities and constraints
Topic 3	Analyze and document a business process to elicit requirements and identify resources to visualize a future state Document requirements in a version controlled repository to manage scope
Topic 4	Given a scenario, manage competing priorities to obtain sign-off from stakeholders Contrast the difference between acceptance criteria vs. definition of done
Topic 5	Apply understanding of hierarchical process mapping to engage stakeholders at different levels of an organization Apply governance on agreed future state processes to control scope
Topic 6	Document user stories in a version controlled repository to manage scope Explain how to move from current state analysis to an agreed future state design
Topic 7	Distinguish between requirements vs. user stories to engage business and technical stakeholders Demonstrate knowledge of Salesforce capabilities and its potential to recommend solutions to the business
Topic 8	Apply the implementation lifecycle for planning business analysis activities Understand the components of a user story to perform thorough analysis
Topic 9	Define and prepare the User Acceptance Test plan to confirm the solution meets the business requirements Demonstrate how to define the scope of a complex business process and break it down into manageable steps

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Salesforce Certified Business Analyst Exam Sample Questions (Q76-Q81):

NEW QUESTION # 76
The business analyst (BA) at Northern Trail Outfitters is helping to improve the process for handling customer returns using Salesforce. The BA has completed a current state process map to identify areas for improvement. The BA plans to present ideas for a future state return handling process to the larger project team.
What should the BA present to the team in a way that is relatable and invites discussion, feedback, and ideas?

• A. Detailed technical documentation with annotations
• B. A story using personas to illustrate potential solutions
• C. A prototype for a specific business outcome

Answer: B
NEW QUESTION # 77
At the start of a new Agile development project, the Universal Containers' product owner asked the business analyst (BA) to clearly define the intended results of the work based on stakeholder needs. The development and implementation teams will use the intended results to plan product decisions. The definition should avoid assumptions and focus on stakeholder value.
Which element should the BA choose to define the intended results?

• A. User stories
• B. Epics
• C. Requirements

Answer: A
NEW QUESTION # 78
During a sprint grooming session for the Sales Cloud implementation at Cloud Kicks, the development team mentions the step "Code Review by Technical Architect" listed within the acceptance criteria needs to be adjusted.
Which location should the business analyst move this item to?

• A. Project plan
• B. Definition of done
• C. Pull request template

Answer: B
NEW QUESTION # 79
Universal Containers is about to kick off a new Salesforce implementation, bringing both sales and service teams onto the platform. Each team has been managing Accounts and Contacts in their own way even though the Accounts and Contacts are shared between the teams. This has resulted in disagreements about what should be built in Salesforce.
Which groups should the business analyst work with to gain full alignment on a common program vision and strategy?

• A. Executive sponsors, IT leadership, and end users
• B. Business leaders, middle management, and end users
• C. Senior leadership, IT leadership, and middle management

Answer: C
NEW QUESTION # 80
Universal Containers has a Salesforce Knowledge base solution; however support agents have indicated that the system has duplicate knowledge articles. The agents have requested a feature that allows them to compare articles side-by-side and merge the articles. While researching solution option, the business analyst (BA) noticed an idea in the Salesforce IdeaExchage that directly addresses this requirement. The idea is in beta testing and will generally available in the next release.
What should the BA suggest?

• A. Ask the support manager to wait until the idea is released.
• B. Ask the development team to build a custom solution based on the idea.
• C. Ask the Salesforce Account Executive to release the idea early.

Answer: A
NEW QUESTION # 81
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