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Microsoft Troubleshooting Microsoft Teams Sample Questions (Q14-Q19):

NEW QUESTION # 14
A user attempts to switch to a tenant in which they are a guest. The following error message displays:

Use the drop-flown menus to select the answer choice that answers each question based on the information presented in the graphic NOTE: Each correct selection is worth one point.
Answer: ** Explanation:

NEW QUESTION # 15**
A company uses Microsoft Teams. An employee sends a chat message to a user at another company.
The recipient's company configures Microsoft Teams to use Islands mode. The recipient does not receive the messages in their Microsoft Teams app.
You need to determine the cause of the issue.
What should you conclude?

• A. Messaging policy restrictions for the sender are in place that block the communication,
• B. Messages sent to an Islands recipient will always be received by the Skype for Business app.
• C. Messaging policy restrictions for the receiver are in place that block the communication.

Answer: C
NEW QUESTION # 16
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
An IT company has a Microsoft 365 subscription.
The company has a main office in one region. The company opens a new office in another region. You must relocate 400 users to the new office.
Solution: Add an emergency address and then modify the outbound calling settings for each user.
Does the solution meet the goal?

• A. Yes
• B. No

Answer: A Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/assign-change-emergency-location-user
NEW QUESTION # 17
A manager wants to review Microsoft Teams call quality metrics for all IT company employees.
You need to grant the manager access to the Microsoft Teams Call Quality Dashboard.
Which role should you assign to the manager?

• A. Teams Service Administrator
• B. Teams Communications Support Specialist
• C. Teams Communications Support Engineer
• D. Teams Communications Administrator

Answer: B Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/using-admin-roles
NEW QUESTION # 18
An organization has E5 licenses without audio conferencing.
When a user sends a chat message from the Microsoft Teams desktop app the messages are not delivered to recipients. When the user sends a chat message by using the Teams mobile app the messages are delivered.
You need to resolve the issue.
Which three actions should you perform? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

• A. Deactivate and reactivate the user's Teams license.
• B. Update the Teams desktop app to the latest version.
• C. Clear the Teams app local cache and the Windows credentials cache.
• D. Sign out of Teams and the sign back in to Teams.

Answer: B,C,D
NEW QUESTION # 19
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