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2023 ServiceNow Realistic CIS-CSM Exam Bible Free PDF

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Certification Path of ServiceNow Certified CIS CSM

ServiceNow requires the completion of the following prerequisite training course(s) in preparation for the Certified Implementation Specialist - Customer Service Management exam:

• ServiceNow Platform Implementation
• Get Started with Now Create
• CMDB Fundamentals

Benefits of ServiceNow Certified CIS CSM

CIS-CSM exam is one of the most famous certification exams in the IT world as it has many benefits for successful candidates. Passing the CIS-CSM Certified Implementation Specialist - Customer Service Management Exam is not like shooting fish in a barrel. To pass the ServiceNow CIS-CSM test with remarkable marks, you have to prepare the CIS-CSM test wisely. If you want to take the ServiceNow CIS-CSM quiz, then you must be looking for the best way to pass the Certified Implementation Specialist certification exam in one go. Demand for ServiceNow experts is growing rapidly. ServiceNow certification gives attendees the knowledge and confidence to take full advantage of the ServiceNow platform. Throughout the training and certification programs, attendees learn to configure, customize and design with real‑world examples and a hands‑on approach. You will achieve market recognition, competitive differentiation, higher efficiency and outcomes, improved user group satisfaction, and a concrete indicator of your educational investment once you are ServiceNow accredited. If you are a young consultant beginning your career or a seasoned professional looking to deepen your experience and distinguish yourself from the competition, the ServiceNow deployment route will teach you to rapidly and efficiently deploy ServiceNow products in customer environments. ServiceNow, a multinational multibillion dollar giant, offers IT service delivery tools to one of the leading markets. ServiceNow offers ITSM and SAM solutions for the end-to-end life-cycle maintenance of applications on a single platform. ServiceNow helps you optimize the IT tools that minimize costs and compliance through automatic sourcing, power, and optimization, and aligns your tech requirements with your overall market objectives. Demand for experts from ServiceNow is growing. ServiceNow qualification offers members the knowledge and confidence to take full advantage of the ServiceNow platform. During the training and certification processes, participants will be able to develop, adapt, and build real-world scenarios and a hands-on approach.

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q68-Q73):

NEW QUESTION # 68
Users with the sncustomerservice.proxycontact role can do which of the following? (Choose two.)

• A. Create cases on behalf of customers
• B. Manage requests on behalf of customer service agents
• C. Create requests on behalf of customers
• D. Manage major incident communication on behalf of a customer service manager
• E. Manage cases on behalf of customer service agents

Answer: A,C Explanation:
Reference:
customer-service-management/concept/employee-create-case-for-customer.html
NEW QUESTION # 69
Users with the sncustomerservice.proxycontact role can do which of the following? (Choose two.)

• A. Create cases on behalf of customers
• B. Manage requests on behalf of customer service agents
• C. Create requests on behalf of customers
• D. Manage major incident communication on behalf of a customer service manager
• E. Manage cases on behalf of customer service agents

Answer: A,C Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/concept/employee-create-case-for-customer.html
NEW QUESTION # 70
Information about a customer's service contract is found in Knowledge.

• A. False
• B. True

Answer: A Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/concept/c_ContractsAndEntitlements.html
NEW QUESTION # 71
Which are the key self-service functions of the Customer Support Portal? (Choose three.)

• A. Open An Incident
• B. Service Catalog
• C. Knowledge Base
• D. Community

Answer: B,C,D Explanation:
Reference:
playbook/self-service-improvement.pdf
NEW QUESTION # 72
Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.

• A. False
• B. True

Answer: B
NEW QUESTION # 73
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