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ITIL ITIL-4-Foundation Exam Syllabus Topics:

Topic Details
Topic 1
  • Whilst At The Same Time Expand To Be Integrated To Different Areas Of Service Management And IT, From Demand To Value
Topic 2
  • How ITIL Practices Described In ITIL 4 Will Maintain The Value And Importance Provided By The Current ITIL Processes
Topic 3
  • The Guiding Principles Of ITIL 4
  • The Four Dimensions Of Service Management
Topic 4
  • A Holistic Approach To The Facilitation Of Co-Creation Of Value With Customers And Other Stakeholders In The Form Of Products And Services
Topic 5
  • Key Concepts From Lean, Agile, Devops, And Why These Are Important To Deliver Business Value

>> New ITIL-4-Foundation Exam Notes <<

ITIL 4 Foundation Exam Exam Dumps Get Success With Minimal Effort

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ITIL 4 Foundation Exam Sample Questions (Q430-Q435):

NEW QUESTION # 430
Which statement about the 'service desk1 practice is CORRECT?

  • A. It carries out change assessment and authorization
  • B. It needs a practical understanding of the business processes
  • C. It provides a link with stakeholders at strategic and tactical levels
  • D. It investigates the cause of incidents

Answer: B
NEW QUESTION # 431
Identify the missing word in the following sentence.
The purpose of the 'supplier management' practice is to ensure that the organization's suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.

  • A. managed
  • B. measured
  • C. defined
  • D. rewarded

Answer: A Explanation:
Explanation/Reference: https://www.bmc.com/blogs/itil-management-practices/
NEW QUESTION # 432
Which dimension of service management considers governance, management, and communication?

  • A. Value streams and processes
  • B. Information and technology
  • C. Organizations and people
  • D. Partners and suppliers

Answer: C
NEW QUESTION # 433
Which practice has a purpose that includes aligning the organization's practices and services with changing business needs?

  • A. Service configuration management
  • B. Relationship management
  • C. Continual improvement
  • D. Service level management

Answer: C
NEW QUESTION # 434
Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

  • A. Categorization
  • B. Prioritization
  • C. Detection
  • D. Escalation
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Answer: A
NEW QUESTION # 435
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