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SAP EC4HYCP12 Exam Syllabus Topics:

Topic Details
Topic 1
  • Use the different features, extensions and add-ons of the SAP Commerce Suite
  • Product Support Processes and Troubleshooting

Topic 2
  • Describe Product Support processes
  • Connect the omni-commerce capabilities of SAP Commerce Cloud with other SAP products

Topic 3
  • Troubleshoot performance issues and identify bottlenecks
  • Resolve compilation issues, and customize the cockpits in the SAP Commerce Suite

Topic 4
  • Analyze and improve overall system performance
  • Identify the scope of SAP Product Support and SLAs

Topic 5
  • Troubleshoot issues with the SAP Commerce Suite
  • Configure the SAP Commerce Suite and its extensions and modules


SAP EC4HYCP12 Exam Description:

The "SAP Certified Product Support Specialist - SAP Commerce" certification exam validates that the candidate possesses the required level of knowledge to work effectively as an SAP Commerce Cloud Product Support Specialist. This certification proves that the candidate has an overall understanding and in‐depth technical skills to perform in an SAP Commerce  Cloud product support role. The pre-requisite for this exam certification is PC4H34012 (SAP Certified Development Professional - SAP Commerce Cloud 2105 Developer). The certificate issued for passing this exam will be valid for 5 years. All the enablement for this exam is being provided by the product documentation and support documentation for SAP Commerce Cloud located at: help.sap.com. In order to access the sites above, you must be an SAP customer or partner. >> EC4HYCP12 Questions Exam <<

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SAP Certified Product Support Specialist - SAP Commerce Cloud Sample Questions (Q37-Q42):

NEW QUESTION # 37
Which scripting languages are supported by the Backoffice application in SAP Commerce?Note: There are 3 correct answers to this question.

  • A. Python
  • B. BeanShell
  • C. JavaScript
  • D. Bash
  • E. Groovy

Answer: B,C,E
NEW QUESTION # 38
A customer reports an error and provides the following snippet of a log file:INFO | jvm 1 | srvmain
| 2013/11/15 21:36:38.829 | ERROR ImpExWorker<1/4> [MultiThreadedImpExImportReader] line 11 at main script: worker 1 got error com.microsoft.sqlserver.jdbc.SQLServerException: Violation of PRIMARY KEY constraint
'PK 3819157796645776366'. Cannot insert duplicate key in object 'dbo.users'. The duplicate key value is (8796126019588).INFO | jvm 1 | srvmain | 2013/11/15 21:36:38.876 | de.hybris.platform.jalo.JaloSystemException: com.microsoft.sqlserver.jdbc.SQLServerException: Violation of PRIMARY KEY constraint 'PK 3819157796645776366'. Cannot insert duplicate key in object 'dbo.users'. The duplicate key value is (8796126019588).[HY--1]What could be the root cause of the error?Note: There are 2 correct answers to this question.

  • A. The database engine verifies that the key is NOT unique and reports an exception
  • B. SAP Commerce verifies that the key is NOT unique and reports an exception.
  • C. A primary key is used in the database instead of a unique index.
  • D. The current PK sequence value is corrupt.

Answer: A,B
NEW QUESTION # 39
What must you do when you provide a workaround for a code glitch in an existing service, for example, ProductService?Note: There are 3 correct answers to this question.

  • A. Implement a new custom service by extending the existing service.
  • B. Override the alias of the original bean definition.
  • C. Replace all injections with a new ID for the new service.
  • D. Add a new bean definition with a new ID for the new service.
  • E. Modify the existing bean definition with the new service.

Answer: A,D,E
NEW QUESTION # 40
What must you configure when you use the iFlow?Note: There are 2 correct answers to this question.

  • A. Set the receiver address setting and proxy type setting of the iFlow.
  • B. Assign the AuthGroup.IntegrationDeveloper role to the SAP Commerce user.
  • C. Assign the AuthGroup.IntegrationDeveloper role to the SAP Cloud Integration tenant.
  • D. Set iFlow authentication type to certificate-based.

Answer: A,C
NEW QUESTION # 41
What activity does SAP recommend to escalate an SAP support incident?

  • A. Contact the Customer Interaction Center (CIC).
  • B. Contact the incident processor directly via e-mail and increase the priority of the incident.
  • C. Contact the customer's Customer Engagement Executive (CEE).
  • D. Create another incident with very high priority (P1).

Answer: D
NEW QUESTION # 42
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