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Salesforce User-Experience-Designer Exam Syllabus Topics:

Topic	Details
Topic 1	Given a scenario, describe declarative features that improve user efficiency over a series of steps Describe key Salesforce UX personas and which processes they normally do
Topic 2	Describe declarative features that improve information presentation, hierarchy, and architecture in static experiences Describe how core Salesforce objects function
Topic 3	Determine which global Salesforce configuration to use for optimized user flow Determine options for users to access onboarding, support, and learning
Topic 4	Given a scenario, utilize SLDS to create new and customized component functionality Given a scenario, identify which UX method should be used to define a user experience

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Salesforce Certified User Experience Designer Sample Questions (Q42-Q47):

NEW QUESTION # 42
A group of sales users needs to be guided step by step through a new process using Floating or Decked Prompts.
Their administrative team wants to the ability to see the adoption of this assistance via Reports and Dashboards.

• A. Basic In-App Guidance Prompts
• B. in-App Guidance Prompts using myTrailhead
• C. Custom build using Salesforce Flow
• D. Use the Walkthrough App from AppExchange

Answer: C
NEW QUESTION # 43
Cloud Kicks (CK) wants to adopt a human-centered design process in the redesign of its Salesforce journeys and processes.
In which order should CK's UX Designer undertake the steps of this process to achieve maximum impact?

• A. Ideation > Iteration > Prototyping > Implementation > User Feedback > Observation
• B. Prototyping > Iteration > Observation > Ideation > Implementation > User Feedback
• C. Observation > Ideation > Prototyping > User Feedback > Iteration > implementation
• D. Implementation> Observation > User Feedback > Prototyping > Ideation > Iteration

Answer: C Explanation:
Explanation
The order in which CK's UX Designer should undertake the steps of the human-centered design process to achieve maximum impact is Observation > Ideation > Prototyping > User Feedback > Iteration > Implementation. This allows the designer to take into account the user's preferences and needs from the very beginning, as well as provide the user with feedback throughout the entire process. The order of steps for a human-centered design process is as follows:
* Observation: Observing user behaviour and interactions to gain insights into their needs and preferences.
* Ideation: Coming up with ideas for potential solutions based on the insights from the observation phase.
* Prototyping: Creating a prototype of the potential solution to test out with users.
* User Feedback: Gathering feedback from users on the prototype and making changes based on their feedback.
* Iteration: Iterating on the prototype based on the feedback from users.
* Implementation: Implementing the final solution.
For more information on the human-centered design process, please see the following Salesforce documentation: https://trailhead.salesforce.com/en/content/learn/modules/uxdesignprocess
NEW QUESTION # 44
Cloud Kicks wants its Discovery team to help explain the relationships between process steps and business teams.
Which types of process map should they produce?

• A. Cross-Functional Flowchart
• B. Value Stream Map
• C. High-Level Process Map
• D. SIPOC Map

Answer: A
NEW QUESTION # 45
A UX Designer is asked to design a new application built on Salesforce.
What should be their first step?

• A. Create branding sets for each audience using Experience Builder.
• B. Find and review relevant AppExchange packages.
• C. Become familiar with the Salesforce Lightning Design System (SLDS) component blueprints.
• D. Design a series of custom web component for the app.

Answer: C
NEW QUESTION # 46
A UX designer is creating a customer to-do list component to replace the standard salesforce one. Their developer is using a parent child lighting web component (LWC) structure to build the component, creating a parent component for the list and single repeated child component for each to do item with in list which to impact of the LWCs shadow DOM should be consider when designing or developing the style sheets for these components

• A. the css styles defined in the parent list component are not shared with child items
• B. the css style defined in the parent list component are inherited by child item
• C. Any needed salesforce lighting design system (SLDS) classes and styles must be imported into both the parents list and child items
• D. any custom styles shared between the list and child items should be imported from a shared css file

Answer: A,C
NEW QUESTION # 47
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