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Avaya 72301X Exam Syllabus Topics:

Topic Details
Topic 1
  • Describe the call flow for Call Park and Page
  • Identify how to verify and troubleshoot Branch Survivability

Topic 2
  • Describe the call flows for SIP Trunking and Remote Worker
  • Identify how to enable and capture logs to troubleshoot Avaya Breeze® and Presence

Topic 3
  • Describe tools and logs to troubleshoot AES
  • Explain the Branch Survivability and its configuration to achieve Survivability

Topic 4
  • Describe the SIP Messages Sequence for Avaya Presence Services
  • Describe the call flow when Branch Survivability is active and explain the AES call flows

Topic 5
  • Troubleshooting Avaya Communication Applications
  • Identify how to verify and troubleshoot current system status on AES

Topic 6
  • Describe troubleshooting tools and techniques for Internet Friendly Gateway
  • Identify the call flow for Avaya Spaces Extension

Topic 7
  • Identify the tools to troubleshoot Call Park and Page
  • Identify tools to troubleshoot Branch Survivability

Topic 8
  • Identify the key configuration steps for AES
  • Describe the key configuration steps for Internet Friendly Gateway


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Avaya Aura® Communication Applications Support Certified Exam Sample Questions (Q67-Q72):

NEW QUESTION # 67
You are troubleshooting an IM and Presence problem, and discover all application processes are not running on the Avaya Breeze ™ platform.
How can the application processes be started?

  • A. Accept Service on the cluster using Avaya Aura System Manager web GUI.
  • B. SSH to Avaya Breeze ™, and execute thestart -acommand.
  • C. SSH to Avaya Breeze ™, and execute theservice ps startcommand.
  • D. SSH to Avaya Breeze ™, and execute theservice presence startcommand.

Answer: A
NEW QUESTION # 68
In which way can you check the version of Presence Services snap-in installed on the Avaya Breeze ™ platform?

  • A. Use Avaya Aura System Manager and navigate to Elements > Breeze > Server Administration, and read the version displayed.
  • B. Use Avaya Aura System Manager and navigate to Elements > Breeze > Service Management > Services, and read the version displayed.
  • C. Use puTTY SSH to the Avaya Breeze™ platform, login as cust, then execute the swversion - PresenceServices command.
  • D. Use puTTY SSH to the Avaya Breeze ™ platform, login as cust, then execute the swversion command.

Answer: B
NEW QUESTION # 69
After upgrading Avaya Aura Application Enablement Services (AES), the customer's CTI application does not seem to be working.
Which two methods can be used to verify AES system status? (Choose two.)

  • A. Access the AES command line, and run thestatus aesvcs cti-linkcommand.
  • B. Access the TSAPI web interface to monitor AES.
  • C. Using Communication Manager's System Administration Terminal (SAT), run thestatus aesvcs ctilinkcommand to see the service state.
  • D. Access the AES web console, and view the services status in the AES menu.
  • E. Access Communication Manager (SAT), and run thestatappcommand to view AES services status.

Answer: C,D
NEW QUESTION # 70
You are troubleshooting a TLS link down message between Avaya Aura Session Manager (SM) and Avaya Session Border Controller for Enterprise (SBCE). Tracing on SM and SBCE reveals a Fatal Error Unknown CA message being sent by SBCE when it receives the Server Identity certificate from SM.
To solve this problem, which two actions need to be completed? (Choose two.)

  • A. Install the Certificate Authority certificate that signed SM identity certificate into SBCE.
  • B. Export the SBCE identity certificate, and import it into SM.
  • C. Install the Certificate Authority certificate that signed SBCE identity certificate into SM.
  • D. Add Certificate Authority certificate into the TLS profile Peer Verification List.

Answer: B,C
NEW QUESTION # 71
Which statement about Remote Workers on Avaya Session Border Controller for Enterprise (SBCE) is true?

  • A. With SBCE, Remote Workers no longer need to use Virtual Private Network (VPN).
  • B. With SBCE, Remote Workers must use a different dial plan to Office Workers.
  • C. With SBCE, Remote Workers have less telephone features available compared to Office Workers.
  • D. With SBCE, Remote Workers have to come to the office to get new firmware on their phones.

Answer: A
NEW QUESTION # 72
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