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Microsoft Dynamics 365 Fundamentals (CRM) Exam Certification Details:

Number of Questions	40-60
Schedule Exam	Pearson VUE
Passing Score	700 / 1000
Exam Price	$99 (USD)
Exam Name	Microsoft Certified - Dynamics 365 Fundamentals (CRM)
Exam Code	MB-910
Sample Questions	Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions
Duration	60 mins

Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions (Q57-Q62):

NEW QUESTION # 57
A company is implementing Dynamics 365 Customer Service. You need to recommend features that will meet the requirements.
Which features should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer: ** Explanation:

NEW QUESTION # 58**
A company uses Dynamics 365 Sales.
The company plans to use Linkedln Sales Navigator to increase sales productivity and assist salespersons in their daily duties.
You need to identify potential decision makers for a sale.
Which Linkedln Sales Navigator feature should you use?

• A. Related Leads
• B. Auto Capture
• C. Top Card

Answer: A
NEW QUESTION # 59
A company plans to implement Dynamics 365 Customer Service.
Dynamics 365 Customer Service uses terminology that is different than what the existing customer service solution uses.
You need to create a glossary for employees.
Match each item to its definition. To answer, drag the appropriate definition from the column on the left to its item on the right. Each item may be used once, more than once, or not at all. Each correct match is worth one point.
Answer: ** Explanation:

Reference:
https://docs.microsoft.com/en-gb/learn/modules/get-started-with-dynamics-365-for-customer-service/2-core- components
NEW QUESTION # 60**
A company uses Dynamics 365 Customer Service.
You need to recommend solutions to help the company meet the following business requirements:
Detect and diagnose equipment problems before customers are aware of an issue. Create cases from social channels and SMS text messages.
Use context-specific knowledge articles to solve customer issues quickly.
What should you recommend?
To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer: ** Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/cs-iot-overview
NEW QUESTION # 61**
Dynamics 365 Customer Service has the following requirements:
Issues created on a website must be added to Dynamics 365 Customer Service.
A customer must be limited to opening no more than 10 issues a month.
Escalations must be organized into an area that ensures managers can view escalated issues.
You need to identify the areas in the system that meet the requirements.
Which area should you identify? To answer, drag the appropriate areas to the correct requirements. Each area may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer: ** Explanation:

NEW QUESTION # 62
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