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Quiz 2023 Salesforce Field-Service-Consultant: Salesforce Certified Field Service Consultant – Trustable Test Pass4sure

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Salesforce Field-Service-Consultant Exam Syllabus Topics:

Topic Details
Topic 1
  • Explain the relationships between time sheets, timesheet entries, service resources
  • Compare different filtering options for the Dispatcher Console

Topic 2
  • Outline the differences between aerial versus street-level routing
  • Distinguish between FSL license types and when to deploy them

Topic 3
  • Distinguish between Field Service Mobile and Salesforce Mobile app capabilities
  • Decide on the appropriate Schedule Policy to achieve the business requirements

Topic 4
  • Understand different field service settings for FSL Administrator
  • Configure Work Order processes, parameters, and Work Types

Topic 5
  • Show how to use operating hours for service resources, accounts, work orders, and booking appointments
  • Choose the appropriate action to manage a Service Appointment


Salesforce Certified Field Service Consultant Sample Questions (Q46-Q51):

NEW QUESTION # 46
Northern Trail Outfitters (NTO) wants to use crews to service its customers. NTO's consultant recommends using the Crew Management tool to create and maintain the crews, and indicates that access to the tool is given via a permission set.
Which two permission sets should give a user access to the Crew Management tool?
Choose ? answers

  • A. FSL Resource Permissions
  • B. FSL Agent Permissions
  • C. FSL Admin Permissions
  • D. FSL Dispatcher Permissions

Answer: C,D
NEW QUESTION # 47
A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick. How should the workload be assigned to other Field Technicians?

  • A. Drag and drop the Service Appointments to other available Resources and run Optimization.
  • B. Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.
  • C. Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
  • D. Update the Resource a not available, select the affected Service Appointments, and press "Schedule."

Answer: A
NEW QUESTION # 48
A customer support agent handles an in - bound case that requires a repair of an industrial oven at a busy restaurant. The work should be assigned to a repair technician in the area, even if the technician is currently working on another assignment. Which scheduling action should the consultant recommend to the customer support agent?

  • A. Emergency
  • B. Appointment booking
  • C. Fill-in schedule
  • D. Get candidates

Answer: A
NEW QUESTION # 49
Technician often need to generate reports in customer language
Which configuration should the consultant recommend to meet the requirements?

  • A. Add the service report language field to the work order page layout
  • B. Add the language field to the contact page layouts
  • C. Update the default language of the organization
  • D. Update the language of the current user

Answer: A
NEW QUESTION # 50
Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation'

  • A. A service resource can only be a member of a single Crew.
  • B. The Preferred Resource service objective is ignored for active Crew Members.
  • C. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
  • D. Capacity-based scheduling is supported for Service Crews.

Answer: A
NEW QUESTION # 51
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