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Cisco 500-445 Exam Syllabus Topics:

Topic	Details
Topic 1	Describe ECE Report types Troubleshoot ECE ECE Deployment
Topic 2	ECE Administration and Configuration Explain ECE Queues Configure ECE
Topic 3	Explain Chat Operation and Chat Customization Configure ECE for Chat
Topic 4	Describe Chat Entry Points ECE Chat Administration

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Cisco Implementing Cisco Contact Center Enterprise Chat and Email Sample Questions (Q21-Q26):

NEW QUESTION # 21
What is the formula for a standardized agent count for email?

• A. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 20
• B. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 10
• C. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 4
• D. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 6

Answer: B
NEW QUESTION # 22
Which two ways are departments configured? (Choose two.)

• A. Departments cannot be created in the ECE console if integrated with PCCE, and they can only be created in PCCE.
• B. Departments can be created in the ECE console if integrated with PCCE, and they can be imported from ECE Gadget.
• C. Departments, once created, cannot be deleted from ECE.
• D. Each department has 14 types of resources available for use.
• E. Departments can be created in the ECE console if integrated with PCCE, and they can be imported from SPOG.

Answer: C,D
NEW QUESTION # 23
Which two requirements need to be removed from the domain account properties used for the MSSQL service on the database servers? (Choose two.)

• A. Do not require Kerberos pre-authentication.
• B. The account is sensitive and cannot be delegated.
• C. A smart card is required for interactive logon.
• D. Password is not expired.
• E. Use DES encryption types for this account.

Answer: B,C Explanation:
When configuring the MSSQL service on the database servers, it is important to remove two requirements from the domain account properties. Specifically, the requirement for a smart card for interactive logon and the requirement that the account is sensitive and cannot be delegated must be removed. This will ensure that the MSSQL service runs properly and securely.
NEW QUESTION # 24
What are two considerations when installing Web Servers? (Choose two.)

• A. Web server components should always be installed along with the application server.
• B. The web server can be installed outside the firewall.
• C. The web server cannot be separated from its corresponding application servers across a firewall.
• D. Web server components should be installed on a separate VM.
• E. Web server is not mandatory and is optional.

Answer: C,E
NEW QUESTION # 25
Where is the Script selector in CCE mapped in ECE?

• A. Queue
• B. Call Type
• C. Dialed Number
• D. Workflow

Answer: C
NEW QUESTION # 26
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