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Cisco Customer Success Manager Sample Questions (Q54-Q59):

NEW QUESTION # 54
An external customer case study is being created. Drag and drop the contents which show value from the left onto the right. Not all content choices are used.
Answer: ** Explanation:

NEW QUESTION # 55**
Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. Which two main barriers to adoption does the customer face? (Choose two.)

• A. product barrier
• B. cultural barrier
• C. technical barrier
• D. process barrier
• E. cost barrier

Answer: B,C
NEW QUESTION # 56
A client deployed a new collaboration solution six months ago. Utilization telemetry indicates only 60% of activated users are engaging with the solution. Which two actions should the Customer Success Manager recommend to the client? (Choose two.)

• A. Advertise additional user training sessions throughout the organization.
• B. Encourage the customer to purchase updated endpoints.
• C. Have marketing write a blog post about the new solution.
• D. Block all alternative chat and video collaboration systems.
• E. Conduct a survey to determine which collaboration solutions users are using.

Answer: A,E
NEW QUESTION # 57
What is a consideration in evaluating readiness for adoption?

• A. Review customer acceptance test plan.
• B. Validate that all required items have been purchased.
• C. Identify features or functions that are not deployed or underutilized.
• D. Identify potential accelerators that could optimize performance.

Answer: A
NEW QUESTION # 58
DRAG DROP
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.
Select and Place:
Answer: ** Explanation:

NEW QUESTION # 59
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