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NEW QUESTION # 177
Which is a purpose of the 'service desk' practice?
Answer: A
NEW QUESTION # 178
Which is a key activity carried out in the 'did we get there?' step of the 'continual improvement' model?
Answer: A
NEW QUESTION # 179
Which TWO types of competence are MOST important 'or service desk staff?
1. Knowledge of business processes
2. Collaboration skills
3. Advanced technical knowledge
4. Workflow design skills
Answer: A
NEW QUESTION # 180
Which is a risk that might be removed from a service consumer by an IT service?
Answer: A
Explanation:
Explanation/Reference: https://www.bmc.com/blogs/itil-key-concepts-service-management/
NEW QUESTION # 181
What must always be done before an activity is automated?
Answer: A
NEW QUESTION # 182
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