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ITIL ITIL-4-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	How ITIL Practices Described In ITIL 4 Will Maintain The Value And Importance Provided By The Current ITIL Processes
Topic 2	The Guiding Principles Of ITIL 4 The Four Dimensions Of Service Management
Topic 3	A Holistic Approach To The Facilitation Of Co-Creation Of Value With Customers And Other Stakeholders In The Form Of Products And Services
Topic 4	Key Concepts From Lean, Agile, Devops, And Why These Are Important To Deliver Business Value
Topic 5	Whilst At The Same Time Expand To Be Integrated To Different Areas Of Service Management And IT, From Demand To Value

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ITIL 4 Foundation Exam Sample Questions (Q86-Q91):

NEW QUESTION # 86
What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve,
without the customer having to manage specific costs and risks?

• A. A service
• B. Service management
• C. An IT asset
• D. Continual improvement

Answer: A
NEW QUESTION # 87
Which TWO are important aspects of the 'service request management' practice?
1. Standardization and automation
2. Providing a variety of channels for access
3. Establishing a shared view of targets
4. Policies for approvals

• A. 1 and 2
• B. 1 and 4
• C. 2 and 3
• D. 3 and 4

Answer: B
NEW QUESTION # 88
Identify the missing word in the following sentence.
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on [?].

• A. services
• B. values
• C. assets
• D. elements

Answer: A
NEW QUESTION # 89
Which ITIL practice has the purpose to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels?

• A. Change enablement
• B. Supplier management
• C. Service desk
• D. Relationship management

Answer: D
NEW QUESTION # 90
Which helps to streamline the fulfilment of service requests?

• A. Understanding which service requests can be accomplished with limited approvals
• B. Separating requests relating to service failures from the degradation of services
• C. Creating new workflows for every service request
• D. Eliminating service requests which have complex workflows

Answer: A Explanation:
Explanation/Reference: https://www.bmc.com/blogs/itil-service-request-management/
NEW QUESTION # 91
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